Job Description

Role Objective

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Order Management Coordinator is responsible for providing end-to-end sales administration, order management, reporting, and credit support functions. The role acts as a central link between Sales, Operations, Finance, and Customers, ensuring accurate order execution, improved business visibility, and proactive communication throughout the customer fulfilment process.

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Expected Outcomes

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- Improved visibility of customer orders and backlog across the business.
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- Enhanced communication between Internal Sales, External Sales, Operations, and Finance.
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- Improved on-time delivery performance through proactive order tracking.
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- Faster resolution of credit-related order delays.
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- Accurate and timely reporting to support management decision-making.
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- Increased customer satisfaction through efficient order management and communication.
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Key Responsibilities

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- Changed ETA's on orders communicated to sales team
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- Backlog ongoing review for FY
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- Monthly Dispatch Details to sales team
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- Creating installation PO's
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- Installation Date Management
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- Chasing installation invoices
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- weekly Availability report
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- Creating current Sold-To accounts in SAP
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- Management of Internal Sales Inbox
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- Completing PGI's once goods dispatched
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- Drop dispatch notices into SFA and sharepoint
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- Managing the credit released spreadsheet
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- credit management with the sales team
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📌 Order Management Coordinator (Victoria)
🏢 Ingersoll Rand
📍 Victoria