Job Description

EARN $95,000 - 115,000 Salary + Super | Full-Time Opportunity

n

Lead Client Service Delivery For A Growing Electrical Contractor

n

Own Key Builder Relationships, Scheduling & Service Operations

n

About The Company

n

Our client is an insurance repair electrical contractor servicing South East Queensland, working primarily with insurance builders across a high volume of jobs.

n

Supported by a Brisbane-based scheduling team and offshore data-entry support, the business operates in a fast-paced environment where responsive communication, reliable service delivery and strong client relationships are essential.

n

About The Opportunity

n

The primary purpose of this position is to take ownership of customer service and service delivery across the business while building strong day-to-day relationships with key insurance builder clients.

n

Reporting directly to the Directors, you will lead the scheduling team while remaining hands-on with escalations, operational issues and client communication.

n

Some of your responsibilities will include:

n

n
- Managing key insurance builder relationships and maintaining consistent communication
n
- Owning client escalations, pricing queries, variations and complaints from start to resolution
n
- Leading the scheduling team and ensuring jobs progress efficiently through to completion
n
- Managing customer service standards across phones, emails and after-hours call handling
n
- Conducting one-on-ones, reviewing job quality and monitoring team performance scorecards




n
- Following up technician reports and addressing recurring paperwork issues with field teams
n
- Managing offshore data-entry quality, on-call rosters and compliance administration
n
- Developing practical processes and checklists while overseeing general office and fleet operations
n

n

About You

n

The successful candidate will have:

n

n
- Previous construction or insurance building experience
n
- Experience in senior administration, operations or a similar hands-on leadership role
n
- Strong experience working within high-volume and fast-paced environments
n
- Excellent client relationship, communication and problem-solving skills
n
- Strong organisation with the ability to remain calm under pressure
n
- Experience leading teams and holding people accountable for service and quality standards
n
- Confidence working with operational metrics including response times, reschedules and booking accuracy
n
- A hands‐on approach with the willingness to personally manage problems through to resolution
n

n

What's in it for You?

n

n
- Full time Leadership Role Based In Woolloongabba
n
- Own Key Relationships With Major Insurance Builders
n
- Lead & Develop A Growing Brisbane Scheduling Team
n
- Hands-On Role With Genuine Operational Responsibility
n
- Take Ownership Of Customer Service & Service Delivery
n
- Work Directly With The Directors Of The Business
n
- Improve Systems, Processes & Operational Performance
n

📌 Client Services Manager (Queensland)
🏢 Recruit Shop
📍 Queensland