Job Description
Heartland Bank Australia is seeking a CX Strategy Lead to drive customer insight-led strategy across banking products and services. You will analyse customer data, map journeys, and partner with Product teams to embed insights into decisions.
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This 12-month fixed-term, full time role requires robust presentation skills, stakeholder management and a proactive, commercially minded approach. You will report to Strategy & Development and work across teams to shape outcomes for customers and the
📌 Cx Strategy Lead: Customer Insights & Growth Victoria
🏢 Heartland
📍 Victoria
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