Salesforce & CRM Transformation Leader Infosys Singapore & Australia Sydney, NSW, AU

Job Description

InfosysConsultingistheworldwidemanagementandITconsultancyunitoftheInfosysGroup(NYSE:INFY),aglobaladvisortoleadingcompaniesforstrategy,processengineeringandtechnology-enabledtransformationprograms. Wepartnerwithclientstodesignandimplementcustomizedsolutionstoaddresstheircomplexbusinesschallenges,andtohelptheminapost-modernERPworld. Bycombininginnovativeandhuman-centricapproacheswiththelatesttechnologicaladvances,weenableorganizationstoreimaginetheirfutureandcreatesustainableandlastingbusinessvalue. Apioneerinbreakingdownthebarriersbetweenstrategyandexecution,InfosysConsultingdeliverssuperiorbusinessvaluetoitsclientsbyadvisingthemonstrategyandprocessoptimisationaswellasIT-enabledtransformation. Tofindouthowwegobeyondtheexpectedtodelivertheexceptional,visitusatwww.infosysconsultinginsights.com.

Role Summary

Infosys Consulting is looking for a Salesforce & CRM Leader to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise, who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level.

The preferred applicant will possess a strong consulting background, having successfully led intricate Salesforce programs within Salesforce Professional Services or prominent global consultancies, and will be recognized as a reliable CRM advisor.

Location: Sydney / Melbourne

Position: Full-time - Permanent

Key Responsibilities

- Lead and oversee the CRM and Salesforce consulting portfolio in targeted sectors (e.g., Financial Services, Insurance, Telecommunications, Healthcare, Retail).
- Develop and implement enterprise CRM strategies, roadmaps, and operating models that align with client business goals.
- Act as the executive Salesforce subject matter expert, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions.
- Encourage innovation through the integration of AI, analytics, automation,



and data-driven CRM capabilities (e.g., Einstein, MuleSoft, integrations).

Client Engagement & Advisory

- Collaborate with C-suite and senior stakeholders to establish CRM transformation agendas and shape strategic decision-making.
- Lead large-scale Salesforce transformation programs from initial discovery and design to delivery and value realization.
- Function as the trusted advisor for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives.

Consulting & Delivery Excellence

- Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams.
- Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards.
- Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments.

Practice & Capability Building

- Build, scale, and mentor a high-performing Salesforce consulting practice that includes architects, functional consultants, and delivery leads.
- Contribute to the growth of the practice, including developing solution accelerators, assets, and thought leadership materials.
- Work collaboratively with Infosys' global delivery teams to refine onshore/offshore delivery strategies.

Business Development & Growth

- Assist with pre-sales and pursuit activities, including solution formulation, proposal development, estimations, and client presentations.
- Identify and cultivate new revenue streams within both existing and prospective client accounts.
- Enhance Infosys' strategic partnership with Salesforce, focusing on alliance initiatives and joint go-to-market strategies.

Required Experience & Qualifications

Mandatory Experience

- 15+ years of comprehensive experience in CRM, digital, or enterprise transformation.




- 10+ years of direct experience within the Salesforce ecosystem, including leadership over extensive Salesforce programs.
- Demonstrated experience as a CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader.
- Solid consulting credentials, preferably having been sourced from Salesforce Professional Services or prestigious consultancies.
- A proven track record of managing multi-million-dollar CRM transformation initiatives.
- In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).
- Strong grasp of CRM architecture, integrations, data strategy, and customer experience design.
- Experience working in regulated and large-scale enterprise environments.

Leadership & Consulting Skills

- Outstanding stakeholder management and executive communication abilities.
- Capacity to influence, lead, and motivate senior client stakeholders and internal teams.
- Robust commercial insight coupled with expertise in sales, account growth, and margin management.

Preferred Background

- Prior leadership experience in:
- Salesforce Professional Services, or
- Global consulting firms (Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, TCS, etc.).
- Experience in large enterprise and complex transformation settings.
- Salesforce certifications (Architect, Consultant, or Cloud certifications) are highly advantageous.

Why Infosys Consulting

- Opportunity to lead and shape Salesforce‑led CRM transformations at scale.
- Work with marquee clients across industries on high‑impact programs.
- Strong global delivery capabilities and growing consulting footprint.
- Platform to build thought leadership, practice growth, and long‑term career impact.

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

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📌 Salesforce & Crm Transformation Leader (Melbourne)
🏢 Infosys Singapore & Australia
📍 Melbourne