Join a team where Ambition, Trust, Curiosity, Individuality, and Purpose thrive.

At First Contact, we believe the workplace should be more than just a space – it should be an experience.

We’re looking for an experienced, hands‑on Workplace Services Team Leader to help lead the daily operation of our client’s campus in Macquarie Park. Reporting to the Assistant Manager, you’ll support a dynamic team across reception, meeting rooms, hospitality, events, the learning centre, mailroom and loading dock.

This role is ideal for a proactive leader who enjoys being involved in daily operations, developing people and delivering exceptional workplace experiences.

What you’ll be doing

- Lead, coach and support a high‑performing workplace services team.
- Coordinate daily operations, workflows and service delivery.
- Create exceptional experiences for employees, visitors and stakeholders.
- Support team briefings, onboarding and training.
- Resolve operational issues while maintaining high service standards.
- Build strong relationships with the client and key stakeholders.
- Identify opportunities to improve workplace services and processes.

About you

You’ll bring:





- At least two years’ experience in a leadership role within customer service, hospitality or workplace services.
- A confident, approachable and hands‑on leadership style.
- Strong communication, organisation and problem‑solving skills.
- The ability to manage competing priorities in a fast‑paced environment.
- A genuine passion for supporting people and delivering outstanding service.

Why First Contact?

- Monday‑to‑Friday roster between 7:00 am and 7:00 pm.
- Market-competitive salary package.
- Reward and recognition program with retailer vouchers.
- Corporate wardrobe provided.
- Ongoing development and career progression opportunities.
- A supportive team environment with a leading telecommunications client.

This position involves periods of walking, standing, sitting and occasional manual handling.

By applying for this position you understand and agree that the average work day will require of you periods of standing, walking, sitting and/or manual handling.

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📌 Workplace Services Team Leader - Optus, Macquarie Park (Newcastle City Council)
🏢 First Contact
📍 Newcastle City Council