Job Description

Job Description

n

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

n

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

n

What will you be doing?

n

n
- Assist and oversee the day-to-day operations of the Front Office team and working closely with housekeeping, maintenance and Food & Beverage team
n
- Supervise and monitor team members with true leadership ability that motivates the entire team.
n
- Take initiative to ensure all interactions with our guests are positive and productive.
n




- Ensure the smooth and effective running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
n
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
n
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
n
- Process and assist with check-in and check-out of guests when needed.
n
- Respond to and coordinate emergency situations.
n
- Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.
n

📌 Assistant Manager - Mercure Newcastle (New South Wales)
🏢 MERCURE IT
📍 New South Wales