Job Description

As Team Lead, you'll provide technical leadership, support and day-to‐day management of the team. You'll be the go‐to person for technical guidance on fault‐finding methodologies, customer management and problem resolution, and you'll roll up your sleeves to engage directly on complex technical issues to drive resolution and keep customers satisfied.

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Key responsibilities

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Lead the relevant technical team, managing and escalating major incidents to the Technical Delivery Manager and/or Major Incident Management team (SRMs)

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Support service owners in developing and maintaining service descriptions and project SOWs

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Identify and escalation opportunities for improvement to the Technical Delivery Manager

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Participate in process forums as required

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Provide technical leadership and guidance to the team on fault‐finding methodologies, customer management and problem resolution

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Manage day‐to‐day resourcing for direct reports, including performance and KPIs, leave, timesheet approval, overtime and on‐call rostering

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About you

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2+ years' experience in a technical leadership role

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3+ years' previous experience in hardware diagnostics and troubleshooting within an enterprise environment

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Strong technical leadership and problem-solving ability, with the confidence to mentor and guide technical staff

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Excellent communication skills, with the ability to articulate the business impact of problems and issues to all levels of management

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A customer‐first mindset when managing critical issues

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Strong time management skills, with a proven ability to balance operational support with project demands

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A genuine "can-do" attitude and willingness to support the needs of a qualified team

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Excellent analytical and problem‐solving skills

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Attractive salary on offer

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NEC Partner Product Discounts

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Work alongside passionate and like‐minded people

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NEC is a global technology leader helping organisations navigate tomorrow's challenges through innovation, collaboration, and purpose. For more than 50 years in Australia, we've partnered with government and enterprise customers to deliver transformative solutions across AI, cyber security, cloud, digital identity, communications, managed services, and critical infrastructure. At NEC, talented people come together to solve complex problems, create meaningful impact, and help orchestrate a brighter, safer, and more connected future.

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NEC is a global technology leader helping organisations navigate tomorrow's challenges through innovation, collaboration, and purpose. For more than 50 years in Australia, we've partnered with government and enterprise customers to deliver transformative solutions across AI, cyber security, cloud, digital identity, communications, managed services, and critical infrastructure. At NEC, talented people come together to solve complex problems, create meaningful impact, and help orchestrate a brighter, safer, and more connected future.

📌 Team Lead- Infrastructure Services (Darwin City)
🏢 NEC Australia
📍 Darwin City