- Independently manage a portfolio of commercial clients across the APAC region, working alongside senior CSMs on larger or more complex accounts
- Lead or support onboarding and training for recent clients
- Support the renewal process on assigned accounts, including preparation, proposal drafting, and coordination
- Maintain working relationships with client stakeholders across security, intelligence, risk, and strategy functions
- Monitor client usage and engagement, identify renewal or retention risks, and escalation as required
- Relay client feedback and insights to internal teams
- Support regional Sales by delivering product demonstrations, trials, and technical onboarding
- Assist with platform configuration and implementation for new and existing clients
- Assist in fielding and triaging client technical queries, escalating as required
- Contribute to internal documentation and best-practice implementation playbooks
- Develop technical proficiency in the Seerist product, including exposure to API integrations and data/feature-service concepts

Requirements

- Approximately 3-5 years' experience in a customer-facing role, such as customer success, account management, or technical/customer support, ideally within a SaaS environment
- Interest in technology, with willingness to develop technical knowledge of platform configuration and, over time, integration work
- Strong written and verbal communication skills,



with the ability to convey both business and technical detail to varied audiences
- Ability to manage multiple client relationships and competing priorities
- Bachelor's degree or equivalent practical experience
- Familiarity with geopolitical, security, risk intelligence, or OSINT concepts is an advantage but not required
- Based in, or willing to relocate to, Sydney
- Ability to attend the office 3 days per week

Core Competencies

Demonstrates expertise in managing client relationships and onboarding processes within a SaaS environment, with a strong focus on technical proficiency in platform configuration and integration. Capable of effectively communicating complex technical details to diverse audiences while supporting sales initiatives and internal documentation.

Highest-signal resume keywords

- Customer Success Management
- SaaS Environment Experience
- Technical Proficiency in Platform Configuration
- Strong Written and Verbal Communication Skills
- Client Relationship Management

Hard Skills

- Client Onboarding
- Proposal Drafting
- API Integrations
- Data/Feature-Service Concepts
- Platform Configuration

Soft Skills

- Communication Skills
- Relationship Management
- Problem-Solving

Certifications & Qualifications

- Bachelor's Degree

Industry Keywords

- Geopolitical Concepts
- Security Intelligence
- Risk Intelligence
- OSINT Concepts

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📌 Customer Success Manager (New South Wales)
🏢 Jobtailor
📍 New South Wales