Job Description

About Us

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Let's create a more sociable future together

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At Endeavour, we're totally into what we do. With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it's what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

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About the Role

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As an EUC Technical Specialist at Endeavour Group, you will serve as the vital, frontline "face of IT," delivering timely and effective technical support across our Desktop Support function.

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Based in office at our office in Richmond, you will provide an essential daily onsite IT presence, assisting users both in-person for walk-ins and remotely. In this role, your primary mission is to ensure seamless business operations by resolving hardware, software, and system issues with a focus on operational efficiency, technical excellence, and world-class customer service.

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- Love what you do and leave your mark
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- On-site: Based at our Richmond office
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- The Ideal Candidate: Whether you are fixing a high-pressure boardroom issue or guiding a colleague through a software/hardware glitch, you remain calm, professional, and dedicated to the user's success.
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Sounds good? Read on.

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Here is a taster of what you can expect in this role:

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- Frontline Support: Deliver exceptional service across in-person, phone, email, and ticketing channels to support both technical and non-technical stakeholders.
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- Ticket Management: Manage and resolve support tickets within the ServiceNow ecosystem, ensuring strict adherence to established SLAs.
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- Hardware Deployment: Expertly set up, configure, and support desktop computers, printers, and peripheral devices.
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- Meeting Room Excellence: Conduct daily audits of meeting room technologies
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📌 EUC Technical Specialist (Victoria)
🏢 Endeavour Group
📍 Victoria