- Own the end-to-end client experience for an SMB client portfolio, from onboarding through renewal
- Renew and grow the client portfolio, owning retention and identifying expansion opportunities
- Build commercial relationships across accounts and develop value stories that drive retention and inform future products
- Serve as the first point of contact for client product and solution questions
- Coordinate with internal teams to provide timely answers
- Become an expert in IBISWorld's product portfolio and research methodology
- Champion IBISWorld products and solutions to prospects and clients across Europe
- Ensure SMB clients achieve desired outcomes
- Present product value to clients and relay client feedback and market demand to the business
- Recommend insights and strategies that advance client projects

Requirements

- Some experience in a customer success, client services or account management role is preferred
- Robust written and verbal communication skills, including presenting in front of a room
- Confidence presenting to a large audience
- Curiosity about different industries and comfort engaging with clients across a wide range of backgrounds
- Working knowledge of Excel, PowerPoint and Word




- Strong organisational skills and ability to manage competing deadlines
- Team-first mindset and willingness to collaborate with other departments
- Independence to manage an assigned client portfolio
- Fluency or proficiency in Mandarin is a plus

Core Competencies

Demonstrates expertise in client relationship management and retention strategies, with a strong focus on delivering value through effective communication and collaboration. Proficient in managing client portfolios and presenting insights that drive client success and product development.

Highest-signal resume keywords

- Client Relationship Management
- Customer Success Experience
- Strong Communication Skills
- Organizational Skills
- Fluency in Mandarin

ATS Optimization Keywords

Hard Skills

- Client Portfolio Management
- Product Knowledge
- Research Methodology
- Excel
- PowerPoint
- Word

Soft Skills

- Team Collaboration
- Independence
- Curiosity
- Presentation Skills

Industry Keywords

- SMB Client Experience
- Retention Strategies
- Value Stories
- Market Demand

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📌 Client Relationship Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne