Job Description

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It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

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We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

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The Prospect

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Are you a strategic thinker with a passion for digital transformation? We are seeking aSenior Digital Business Analystto join our Enterprise Delivery team within Customer Technology & Delivery. This role is pivotal in shaping customer-centric digital solutions that enhance experience, retention, and self-service across desktop and mobile platforms.

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You'll work across the full delivery lifecycle, from feasibility to supporting testing and transition, while also helping uplift our Business Analysis Practice. If you thrive in a collaborative, fast-paced environment and are ready to make a real impact, we'd love to hear from you.

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Key Responsibilities:

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- Lead the elicitation and documentation of business and system requirements across digital and enterprise initiatives.
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- Break down complex initiatives into epics, user stories, and customer journeys using tools like Jira and Confluence.
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- Facilitate workshops and ideation sessions with internal teams and external vendors to drive innovative solutions.
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- Ensure traceability of requirements through design, build, testing, and deployment.
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- Contribute to the continuous improvement of Medibank's BA Practice, mentoring team members and sharing knowledge.
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- Support compliance with Medibank's policies and regulatory obligations, while driving quality and operational excellence.
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Must haves:

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- Minimum 5 years' experience in business analysis, with a strong track record across Agile, Waterfall,



and hybrid SDLCs.
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- Proven experience working on digital platforms and initiatives, with a clear understanding of customer-centric digital solutions.
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- Ability to engage stakeholders at all levels and translate complex requirements into actionable insights.
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- Expertise in process mapping and requirement documentation (including user stories).
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- Strong facilitation, communication, and stakeholder engagement skills.
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- A proactive, results-driven mindset with a passion for delivering business value through digital innovation.
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Imagine working with us...

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We understand that work means different things to everyone...We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. Andthat'swhywe'rereinventing work.

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Imagine a workplace where workdidn'tfeel like work.

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A workplace where you could shape when and where you work to have more impact.

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Where flexible workingisn'ta buzzword,it'sa reality.

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Imagine a workplace that helps you and your family thrive.

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Where connection, personal development and health and wellbeing are front of mind.

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For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

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Inclusion and Accessibility

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We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

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We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us [email protected] .

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Job Segment: Business Analyst, Compliance, Law, Technology, Finance, Legal

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Copyright @2024 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.

📌 Senior Business Analyst (Victoria)
🏢 Medibank Private
📍 Victoria