07 Sep
|
Singtel Group
|
New South Wales
07 Sep
Singtel Group
New South Wales
Job Description
Optus in Australia is seeking a Remediation Specialist to investigate and resolve matters where customers may have been affected by improper sales practices. You will act as a customer advocate, manage complex cases end-to-end and determine fair remediation outcomes.
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You will collaborate with Quality Control, Regulatory, Legal and operations teams, identify root causes, and drive improvements to prevent recurrence while ensuring regulatory compliance and a robust focus on customer care.
📌 Senior Remediation & Customer Advocacy Specialist (New South Wales)
🏢 Singtel Group
📍 New South Wales