Job Description

IT Support Engineer – End User Computing (EUC)

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Location: Brisbane, Australia / Toowoomba, Australia

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Employment Type: Full-Time | B2B Contract

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Experience: 3+ Years

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Language: English – C1 Level

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Joining: Immediate Joiners Preferred

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About the Role

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We are looking for experienced IT Support Engineers / End User Computing (EUC) Engineers to join our client's team in Australia.

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The successful candidate will provide hands-on technical support to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

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Key Responsibilities

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- Provide Level 1/Level 2 IT support to end users.
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- Troubleshoot Windows, desktop, laptop, application, and peripheral issues.
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- Install, configure, maintain, and troubleshoot IT hardware and software.
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- Support Microsoft Office 365 and common enterprise applications.
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- Manage user accounts, passwords, and access-related issues.
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- Troubleshoot network connectivity, printers, VPN, and other end-user issues.
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- Log, update, and resolve incidents and service requests within agreed SLAs.
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- Escalate complex technical issues to relevant Level 2/Level 3 teams.
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- Perform hardware/software installations, upgrades, and replacements.
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- Maintain accurate documentation of incidents, resolutions, and IT assets.
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- Provide professional and customer-focused support to users.
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Requirements

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- Minimum 3+ years of experience in IT Support / End User Computing (EUC).
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- Strong hands-on troubleshooting and problem-solving skills.
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- Good knowledge of Windows operating systems, Microsoft Office 365, hardware, and peripherals.
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- Experience with ticketing/service management tools.
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- Good understanding of basic networking and connectivity troubleshooting.
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- Strong communication and interpersonal skills.
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- English proficiency at C1 level.
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- Ability to work independently and as part of a technical support team.
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- Immediate availability is highly preferred.
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Note: Candidates should have the appropriate authorization to work in Australia.

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Available Positions

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Brisbane, Australia

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1 × Full-Time Position

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1 × Backfill Position

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Toowoomba, Australia

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1 × Full time Position

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1 × Backfill Position

📌 IT Support Engineer (End User Computing) (Toowoomba Regional)
🏢 Future Cloud Technologies
📍 Toowoomba Regional