About RAC With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members by being the driving force for a better WA.

About the Role

As a Team Manager, you will play a key role in supporting leadership continuity and operational stability across our Joondalup and West Perth Contact Centres. Unlike a traditional Team Manager role, this position will not have a dedicated team initially. Instead, you will work closely alongside our existing Team Managers, shadowing, sharing leadership responsibilities, and stepping in to support teams during periods of leave, project work, or leadership upskilling. Successful candidates will have the opportunity to transition into a permanent leadership role aligned to a dedicated team as roles become available. This role is ideal for a collaborative leader who enjoys variety, thrives in change, and is passionate about supporting teams and leaders to perform at their best. You will enable flexibility across the business while ensuring our consultants continue to deliver high-quality sales and service experiences that showcase the value of RAC products and services to our members.

What You Need to Know

Location: Joondalup and West Perth

Start date: October 2026

Hours: 37.5 hours per week between 7:30am – 8:30pm, with a scheduled Saturday on rotation

What Will You Be Doing?

- Providing day-to-day leadership support across multiple teams to ensure continuity during leave,



projects or development activities
- Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines
- Driving performance through coaching, feedback and KPI management
- Supporting consultants to achieve sales, service and engagement targets
- Monitoring quality standards and ensuring compliance with product and legislative requirements
- Supporting change initiatives and business projects as required

What We’re Looking For

- Proven leadership experience in a busy contact centre environment
- Strong coaching capability with the ability to influence without always having direct ownership of a team
- Experience managing KPIs and driving performance through effective coaching
- A team-oriented and adaptable leadership style
- Excellent communication skills with the ability to build trust and rapport quickly
- Demonstrated empathy, resilience and professionalism in challenging situations
- Strong computer literacy and ability to work across multiple systems
- A passion for developing others and maintaining consistent performance standards

What Can We Offer You?

- Access to exclusive RAC member benefits
- Flex@RAC – our flexible working program
- A strong Diversity & Inclusion strategy




- Generous insurance discounts and free roadside assistance
- In-house health and wellness programs
- Competitive salary + super, with the option to purchase additional leave
- A vibrant Social Club with over 900 members

We’re looking for an enthusiastic and adaptable leader who thrives in a culture of continuous improvement.

Applications close: COB Friday 25th September 2026

RAC is an equal opportunity employer. We are committed to building an inclusive workplace where we respect and celebrate differences. RAC reserves the right to close this vacancy early.

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact [email protected]

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