Job Description

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- Make a genuine difference by supporting individuals and families to access safe, secure housing.
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- Competitive remuneration: Level 4.1 – $86,931 + superannuation + Salary packaging to help maximise your take-home pay.
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- Join a values-led organisation where compassion, community and collaboration are at the heart of everything they do.
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We are currently recruiting Tenancy Officers for Churches of Christ, a purpose-driven organisation supporting individuals, families and communities across more than 100 locations throughout Queensland and Victoria.

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The Role

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We're seeking experienced Tenancy Officers to join the Housing Programs teams in Ipswich and Kenmore.

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Reporting to the Housing Coordinator, you'll manage a small tenancy portfolio and play an important role in supporting tenants, maintaining quality housing outcomes and ensuring properties and tenancies are effectively managed.

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You'll work closely with tenants, internal teams and external stakeholders to provide a skilled, responsive and person-centred service.

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Key Responsibilities

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- Manage day-to-day tenancy and property matters, including allocations, rent, eligibility assessments and tenancy issues.
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- Build positive and respectful relationships with tenants and provide responsive customer service.
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- Conduct property inspections and coordinate maintenance to help maintain safe, quality homes.
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- Monitor rent, bonds, repayments and tenancy information, identifying and addressing emerging issues.
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- Assist with minimising rental loss and supporting sustainable tenancies.
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- Maintain accurate tenancy and property records in accordance with organisational policies and legislation.
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- Support tenant participation, engagement and feedback initiatives.
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- Ensure all tenancy activities comply with relevant legislation, policies and procedures.
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- Work collaboratively with colleagues and contribute to continuous improvement across housing services.
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- Represent the mission, vision and values of Churches of Christ in all interactions.
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About You

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You'll be a confident and compassionate housing professional who enjoys working with people and is committed to achieving positive outcomes for tenants.

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You Will Ideally Have

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- Certificate IV in Social Housing or a similar qualification, or relevant experience in housing or community services.
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- Approximately three years' experience in tenancy management or a related service environment.
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- An understanding of housing legislation, tenancy management and compliance requirements.
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- Strong communication and interpersonal skills, with the ability to build trust and rapport.
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- Excellent organisation, problem-solving and decision-making skills.
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- Confidence using Microsoft Office, including Word, Excel, Outlook and PowerPoint.
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- A commitment to quality service, workplace safety and continuous improvement.
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- The ability to work collaboratively as part of a supportive team.
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- Alignment with the mission, vision and values of Churches of Christ.
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Desirable

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Knowledge of the Residential Tenancies and Rooming Accommodation Act 2008.

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Mandatory Checks

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- National Police Check (or ability to obtain)
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- Working with Children Blue Card (or ability to obtain)
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- NDIS Worker Screening Check, where applicable
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Build a Career That Makes a Difference

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This is an opportunity to join an organisation where your work has a genuine purpose.

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If you're looking for a role where you can support people, strengthen communities and continue developing your career, we'd love to hear from you.

📌 Tenancy Officer x3 - Community Housing Provider QLD (Ipswich)
🏢 Bloom HR
📍 Ipswich