Job Description

Job Title: End User Computing Support - Level 1

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Employment Type: Full-time B2B Contract (Freelance)

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Locations:

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- Brisbane, Australia - 1 resource
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- Toowoomba, Australia - 1 resource
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Language Requirement: English - C1 level (proficient)

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About the Role

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We are seeking experienced End User Computing Support Level 1 professionals to provide first-line technical support to end users. This is a full time B2B freelance contract. The successful candidates will be responsible for resolving hardware, software, and basic network issues, ensuring smooth day-to-day IT operations for end users.

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Key Responsibilities

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- Provide Level 1 end-user computing support via phone, email, chat, or in-person.
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- Troubleshoot and resolve issues related to desktops, laptops, printers, peripherals, and standard software applications.
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- Perform basic hardware diagnostics, software installations, configurations, and user account management.
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- Escalate complex issues to Level 2/3 support or relevant teams in a timely manner.
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- Maintain accurate incident and request tickets in the IT service management system.
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- Follow ITIL-aligned processes for incident, request, and knowledge management.
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- Assist with user onboarding/offboarding activities (account setup, device preparation, etc.).
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- Provide clear, professional communication and excellent customer service to end users.
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- Document solutions and contribute to the knowledge base.
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- Ensure compliance with company IT policies and security standards.
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Required Skills & Experience

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- Minimum 3+ years of hands-on experience in End User Computing / Desktop Support / Service Desk (Level 1).
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- Strong troubleshooting skills for Windows operating systems (Windows 10/11), Microsoft Office 365, and common business applications.
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- Experience with Active Directory, basic networking (TCP/IP, DNS, DHCP), printers, and mobile devices.
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- Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).
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- Excellent verbal and written communication skills in English (C1 level).
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- Customer-focused attitude with the ability to explain technical issues clearly to non-technical users.
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- Ability to work independently and as part of a team in a fast-paced environment.
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Mandatory Requirements (B2B Contract)

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- This is a freelance B2B contract . The candidate must hold their own valid visa and full-time work permit for Australia.
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- The contract does not sponsor or provide any visa or work permit.
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- Candidates must be legally authorised to work full-time in Australia on a B2B basis.
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Preferred Qualifications

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- ITIL Foundation certification (or equivalent).
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- Experience supporting enterprise environments.
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- Knowledge of remote support tools and basic scripting (PowerShell is a plus).
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📌 End User Computing Support Engineer Level 1 (Queensland)
🏢 Polluxa
📍 Queensland