Job Description

Customer Service Officer | Wyndham Area

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$39.00 per hour + Super | Multiple Opportunities Available

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These are short-term assignments commencing ASAP, with opportunities available through to November, December and January.

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Seeking Customer Service Officers to join a large and well-respected local government organisation in Melbourne's west.

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We have several opportunities available with both full-time and part-time arrangements on offer, making these roles ideal for experienced customer service professionals looking for flexibility and the opportunity to make a meaningful contribution to the local community.

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Available Working Arrangements

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Full time

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- 38 hours per week
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- Monday to Friday
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Part-Time

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- 21 hours per week
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- Monday, Thursday and Friday
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About the Role

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As a Customer Service Officer, you will be the first point of contact for community members, providing exceptional service across both face-to-face and telephone channels.

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You will assist customers with enquiries, resolve issues where possible, process payments, maintain accurate records and contribute to a positive customer experience.

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Responsibilities include:

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- Providing professional front counter and contact centre support
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- Responding to customer enquiries via phone and in person
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- Processing payments and cashiering transactions
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- Managing customer requests and maintaining accurate records
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- Assisting with complaints and customer resolutions
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- Maintaining customer information and community resources
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- Supporting administrative and reporting functions
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- Working collaboratively within a customer-focused team environment
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About You

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- Previous experience in a customer service, contact centre or reception environment
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- Strong communication and interpersonal skills
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- Confidence handling a high volume of enquiries
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- Experience working with multiple systems and applications
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- Good attention to detail and ability to manage competing priorities
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- Cash handling, EFTPOS or cashiering experience will be highly regarded
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- A positive, professional and team-focused approach
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

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You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

📌 Customer Service Officer (Williamstown)
🏢 Www.Chandlermacleod.Com
📍 Williamstown