Job Description

Join our team at Holiday Inn Perth City Centre – where work meets joy!

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At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

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Position: Duty Manager (Full Time)

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The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Duty Manager, you are a leader in our hotel. You will be the person that guests rely on to handle transactions, offer local insights and anticipate every detail for a seamless experience. Reporting to the Rooms Division Manager, you will lead and oversee all aspects of daily hotel operations to deliver a unique guest experience, thus bringing our brand to life.

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The hotel team works closely together, so, whilst you will predominantly focus your time across Front Office, at times you will provide support to Food & Beverage, Housekeeping, Engineering and other areas of the hotel operations as needed.

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You will be in tune with your team, driving performance and engagement ensuring they receive the right learning and development opportunities to maximise their performance and maintain a positive and productive work environment.

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This critical leadership position requires proven capability to take the lead with the team and create exceptional guest experiences, as well as working well under pressure. You will have a passion for creating great guest experiences as well as a focus for motivating and engaging your team to deliver results.

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What you will do:

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Every day is different at Holiday Inn Perth City Centre, but you'll mostly be:

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- Leading the way – managing guest experiences, monitoring team performance and ensuring smooth operations while on shift
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- Prioritising workload and ensuring the team deliver authentic, memorable experiences
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- Having authentic conversations with guests to resolve issues, queries or concerns
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- Driving the performance of key metrics, that have a positive impact on guest experiences, problem handling and IHG One Rewards
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- Promoting teamwork and quality service through daily communication and coordination with other departments
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- Demonstrate product knowledge of room categories, rates, packages and promotions to bring value to our guests & drive front desk revenue
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- Conducting routine property walks for cleanliness and security of the hotel public areas and taking immediate actions to correct any deficiencies
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- Taking the lead and being the first responder in any critical emergency situations
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The ideal candidate will have:

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- Bachelor's degree / higher education qualification / equivalent in Hotel Management and/or Business Administration.
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- Minimum 2 years of guest service/hotel experience in a leadership capacity across Front Office and/or Hotel Operations.
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- Excellent written and verbal communication skills and ability to communicate with varied audiences.
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- Excellent skills in hotel PMS systems (OPERA preferred) will be essential and experience with Infrasys would be an advantage.
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- Ability to work under pressure and be familiar with fire emergency procedures, evacuation procedures, and demonstrate awareness of Workplace Health and Safety policies and procedures.
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- Availability to work a rotating roster, weekends, public holidays and nights.
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- Hold a valid First Aid Certificate.
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- Hold a WA Approved Manager Certificate.
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- Hold a driver's license (manual preferred).
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- Must have full Australian Working Rights.
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We are looking for someone who:

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- Loves to create memorable guest experiences
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- Thrives in a fast-paced team workplace
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- A lifelong learner who is keen to grow
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Why join us?

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At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.

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- Attractive salary – HIGA Full time Annualised Management Salary of $79,521.25
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- Employee Perks & Wellbeing –n n
- Paid birthday leave to celebrate your special day.
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- Enhanced Parentalleave options to support your growing family.
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- Proactive Health Days to keep you feeling your best.
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- Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.
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- Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG.
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- Hotel Perksn

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- On shift Duty Meal
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- Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
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- Food & Beverage Discounts at IHG Hotels
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- Access to a retail discount platform to make your pay go even further.
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- Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.
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Ready to start your journey with us?

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Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

📌 Duty Manager - Full Time - Holiday Inn Perth City Centre
🏢 Holiday Inn
📍 Perth