Job Description

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

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As RAC continues to evolve and strengthen our Insurance Claims Services function, we're excited to introduce newly created Quality Assurance Specialist roles within our Claims Performance & Member Experience team. These positions have been established to further enhance quality, compliance, risk management, and member outcomes across our claims operations.

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Reporting to the Team Leader - Quality Assurance, you will play a critical role in ensuring the consistent delivery of high quality claims processing, member service, and operational practices.

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You will work closely with leaders and frontline teams to identify opportunities for improvement, strengthen compliance outcomes, and support an exceptional member experience.

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Key Responsibilities:

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- Conduct quality assurance reviews across claims activities, customer interactions, and operational processes.
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- Monitor compliance obligations, remedial actions, breach remediation workflows, and quality metrics.
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- Analyse trends and identify quality, compliance, conduct, and operational risks.
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- Support in enhancing knowledge articles, business rules, procedures, and process documentation to ensure accuracy and consistency.
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- Partner with stakeholders to improve processes, reduce risk, and enhance member outcomes.
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- Support the ongoing effectiveness of training programs through quality assurance validation and feedback.
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- Provide coaching, mentoring, and practical guidance to consultants,



team leaders, and managers.
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- Champion a strong risk and compliance culture across the business.
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About You

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You'll be an experienced quality, compliance, or insurance professional who enjoys working collaboratively to improve performance and outcomes.

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- Experience in Quality Assurance, Compliance, Risk, or Operational roles within insurance or financial services.
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- Robust understanding of general insurance products, underwriting principles, and regulatory obligations, including the General Insurance Code of Practice and ASIC/AFCA requirements.
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- Demonstrated ability to review, assess, and provide actionable feedback on quality and compliance outcomes.
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- Strong analytical skills with the ability to identify trends, root causes, and opportunities for improvement.
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- Experience using quality assurance, compliance, or knowledge management systems.
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- Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
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- ANZIIF qualifications and/or Qualifications in Insurance, Risk, Compliance, Business is desirable.
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What's in it for you?

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- A workplace culture where our people feel valued, respected and empowered.
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- Work in flexible ways that meet work/life commitments and support wellbeing.
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- Be part of a purpose led organisation that gives back to the WA community.
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- An environment that values ongoing career development.
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- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
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- Opportunities for community engagement and corporate volunteering.
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Applications close COB Tuesday 15th September 2026.

📌 Quality Assurance Specialist (Perth)
🏢 RACWA
📍 Perth