Job Description

Franchise Retail Strategy & Channel Growth

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- Develop and execute the national Franchise Retail growth strategy aligned to Group objectives
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- Scale the Retail footprint while protecting unit economics
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- Drive sustained productivity uplift across the franchise network
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- Ensure long-term channel sustainability and margin discipline.
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Inspirational Network Leadership

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- Lead and coach State Managers to build high-performing, growth-oriented teams
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- Build strong, trusted partnerships across the franchisee network
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- Foster a culture of accountability, collaboration and customer excellence
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- Act as a visible and credible leader across the Retail channel.
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Performance & Commercial Accountability

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- Own Retail P&L; and operating budget
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- Monitor productivity metrics (lodgements, DPH, conversion, attachment)
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- Drive structured business planning and disciplined performance management
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- Embed data-informed leadership supported by our Agentic platform.
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Operating Model & Innovation

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- Lead adoption of agent-assisted leadership tools to increase decision velocity
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- Champion the integration of Retail within the Find-Buy-Own ecosystem
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- Drive alignment between retail and broader distribution functions.
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Leadership

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- Serve as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision-making, and organisational leadership.
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- Demonstrate cabinet solidarity and executive presence
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- Lead with integrity, accountability and long-term growth focus.
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Key Measurements

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- Retail revenue and contribution margin
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- Franchisee productivity and settlement growth
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- Network headcount growth and retention
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- State-level NPS and engagement
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- Campaign adoption and product penetration
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- Budget performance and cost management.
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We're looking for an established industry leader who brings:

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- Deep experience across mortgage broking, lending, aggregation, franchise networks or retail financial-services distribution
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- Strong credibility and established relationships across brokers, franchisees, lenders and industry stakeholders
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- A proven track record of growing networks through broker/franchisee recruitment, retention and productivity
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- Demonstrated success improving franchisee performance, network engagement and sustainable commercial growth
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- Strong commercial leadership, including ownership of a significant P&L; and accountability for revenue, margin and cost
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- The external presence and industry profile to credibly represent Aussie with partners, franchisees and the broader market from day one
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- Experience leading large, geographically dispersed teams and building trusted relationships across a network
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- The ability to use data, technology and new ways of working to drive better commercial and customer outcomes
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Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

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Advantages

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- A vibrant, relaxed, yet professional culture.
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- Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
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- A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
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- Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
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- An additional week's Loyalty Leave each year after reaching 3 years' service.
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- Wellness initiatives with a strong focus on psychological safety.
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We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

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Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

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This is an opportunity to shape the future of a fast-growing, purpose-driven company that's transforming the homeownership journey.

📌 General Manager, Aussie Retail (New South Wales)
🏢 Lendigroup1
📍 New South Wales