Job Description

Hi! We're hipages, an ASX-listed tech company and Australia's #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone.

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With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We're proud to be a certified Outstanding Place to Work and WORK180's #1 Employer for Women . At hipages, you'll find real impact, career growth and a workplace where everyone belongs.

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About the Role

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Lead two squads driving full AI acceleration across hipages' customer operations. You'll own our Salesforce Agentforce platform and an AI Transformation squad already running a live voice AI agent in production, shipping new agents across voice, chat, email and back-office processes, with visibility all the way to our CRO, CFOO and CTO.

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Why Join Our Engineering Team?

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- Hybrid working model
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- Competitive salary, benefits, and everyday discounts
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- In-house Talent Development team to prioritise personal and career growth
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- Cross-functional collaboration
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- Hands-on learning opportunities and workshops for continuous upskilling
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How You Will Add Value

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- Own the AI agent portfolio: running Alex (Collections Voice AI) in production and shipping new agents across customer operations, both customer-facing and back-office.
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- Co-author the AI transformation roadmap with Product Managers and business stakeholders, then drive it through to execution.
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- Own the operational health of the Customer Operations platform, including Salesforce custodianship, risk, tech debt and architectural evolution.
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- Guide architecture across a hybrid estate of vendor platform and in-house products, making clear configure-vs-customise-vs-build calls.
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- Set the engineering quality bar: CI/CD, testing, observability, security and release management and hold your teams accountable to it.
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- Partner with leaders across Service, Sales and Finance to design solutions that lift operational efficiency and customer experience, translating between technical reality and business priority in both directions.
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- Lead and develop two high-performing squads with distinct operating modes, building a culture of feedback, learning and continuous improvement — and growing the technical leaders below you.
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About You

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- You've shipped AI into real operations: Agents, automation or ML workflows that changed how a business function runs — and know the gap between a demo and a production system a business depends on.
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- You're high-agency, outcome-focused and future-oriented, judging by outcomes rather than effort and pulling your organisation toward what great looks like.
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- You're a proven Engineering Manager of cross-functional product squads, comfortable owning rituals, performance, OKRs and delivery.
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📌 Engineering Manager - CRM - hipages Group (New South Wales)
🏢 Polluxa
📍 New South Wales