Job Description

Canberra, ACT | Onsite

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Active Baseline Security Clearance or higher required

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12-month contract + 6-month extension option

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AWS | Cloud Operations | Data Products

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Australian Government / National Security Environment

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Company Description

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82 Degrees North is a specialist recruitment agency focused on building meaningful, long‐term relationships with customers, clients, and partners. The organization is a trusted partner in recruiting IT professionals for Australian government roles, combining sector expertise with a commitment to public service. With a strong emphasis on innovation and adaptability, 82 Degrees North stays aligned with emerging trends, technologies, and strategies in IT and government. A team of industry experts in both domains works collaboratively to provide tailored consulting and recruitment services that support candidate success and client outcomes.

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The opportunity

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82 Degrees North is seeking a Cloud Support Officer to join a Commonwealth Government agency working within a modern cloud and data environment.

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You'll join a multidisciplinary Product Operations Team, supporting the day-to-day operation of cloud-based data products and services used across the agency.

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This is a hands‐on support role suited to someone with experience across AWS, cloud applications, incident management and user support who wants to continue developing their technical capability in a highly engaging government environment.

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You'll work alongside product managers, engineers, architects and other technical specialists to help keep cloud data products secure,



reliable and available to users.

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What you will be doing

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- Provide first-level support for cloud-based data products and services
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- Receive, analyse, triage and resolve user support requests
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- Monitor cloud services and investigate operational issues and incidents
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- Troubleshoot cloud applications and elevate complex technical issues where required
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- Support the implementation and maintenance of cloud security controls and governance requirements
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- Develop and maintain SOPs, operational documentation and knowledge articles
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- Work with engineers, product managers and technical specialists to resolve issues and improve services
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- Contribute to continuous improvement of cloud products, operational processes and user experience
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- Participate in an agile, multidisciplinary product environment
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What we are looking for

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- 3+ years' experience supporting cloud-based applications, data products or services in a complex enterprise setting
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- Practical experience with AWS environments and services
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- Experience with incident management, troubleshooting and technical user support
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- AWS Cloud Practitioner training/certification or another relevant foundational AWS qualification
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- Strong written and verbal communication skills
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- Experience working with both technical and non-technical stakeholders
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- Ability to manage competing priorities in a fast-moving operational environment
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- Experience working within agile or multidisciplinary technology teams
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Experience within Australian Government, Defence, National Security or other security-conscious enterprise environments would be highly regarded.

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Security Clearance

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An active AGSVA Security Clearance will be required for this role. Candidates without an active clearance will not be considered for this role.

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Why this role?

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This is an excellent opportunity for a cloud support professional who wants to build deeper capability across AWS, cloud operations and modern data platforms without needing to already be a senior cloud engineer.

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You'll work in an environment using modern cloud and data technologies while contributing to capabilities supporting Australia's national security community.

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Contract Details

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- Location: Barton, Canberra ACT
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- Working arrangement: Primarily onsite, with flexibility potentially considered subject to operational requirements (no working from home arrangements should be expected with this engagement)
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- Hours: Up to 37.5 hours per week
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- Initial term: 12 months
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- Extension: Up to 6 months
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- Expected commencement: November 2026
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- Clearance: Active Baseline or higher
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Rate

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We expect this role to pay approximately $85.00/hr which is an attractive package for a SFIA 2 position.

📌 Junior Cloud Support Officer - AWS & Data Products (Canberra)
🏢 82 Degrees North
📍 Canberra