ITIL-Driven Service Request & Catalogue Specialist (City of Ballarat)

ITIL-Driven Service Request & Catalogue Specialist (City of Ballarat)

07 Sep
|
Accenture Australia
|
City of Ballarat

07 Sep

Accenture Australia

City of Ballarat

Job Description

Accenture Australia is seeking a Service Request Analyst in Ballarat to lead ITIL-aligned service requests and catalogue management. You will audit items, drive CSI, and optimize the service catalogue to improve usability and reduce complexity.

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You will collaborate with service owners and technical teams, define models and workflows, and develop dashboards to monitor trends and performance. A focus on transparent communication to non-technical stakeholders is essential.

📌 ITIL-Driven Service Request & Catalogue Specialist (City of Ballarat)
🏢 Accenture Australia
📍 City of Ballarat

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