AI-Driven Customer Ops Transformation Director (New South Wales)

AI-Driven Customer Ops Transformation Director (New South Wales)

07 Sep
|
The Iconic
|
New South Wales

07 Sep

The Iconic

New South Wales

The Iconic in Sydney, NSW, seeks an Associate Director for AI-Driven Customer Ops & Transformation to evolve our customer operations into an AI-enabled function that drives efficiency and improved outcomes. Reporting to the CCO, you will steer strategic transformation across global teams and ensure CX supports commercial goals.

You will lead both onshore and offshore teams, build compelling business cases, and champion AI-driven improvements to reduce cost-to-serve while lifting NPS/CSAT and

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📌 AI-Driven Customer Ops Transformation Director (New South Wales)
🏢 The Iconic
📍 New South Wales

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