Senior Remediation & Customer Advocacy Specialist (New South Wales)

Senior Remediation & Customer Advocacy Specialist (New South Wales)

07 Sep
|
Optus Enterprise
|
New South Wales

07 Sep

Optus Enterprise

New South Wales

Optus is seeking a Remediation Specialist to identify, investigate and resolve matters where customers may have been affected by improper sales practices. You will advocate for customers, manage complex cases end-to-end and drive improvements to prevent recurrence.

You will work with executive stakeholders and cross-functional teams to ensure fair outcomes, regulatory compliance and robust customer care, especially for vulnerable customers.

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📌 Senior Remediation & Customer Advocacy Specialist (New South Wales)
🏢 Optus Enterprise
📍 New South Wales

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