At MMS we’re proud of our history, our heart, and our commitment to making a difference to people’s lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.

Here’show you will make a difference in this role…

As the Workforce PlanningSpecialistyou willberesponsible fortranslating forecast demand into workforceplans, roster strategies and staffing models that support service delivery, workforceefficiencyand operationalobjectivesacrossMaxxiaandRemServOperations.

Thisrole owns workforce scheduling,availability planning, leave governance andcompliance,ensuring workforce supplyalignsto forecast demand througheffectiverosterdesign,capacityplanningand workforce mix management.

You willprovideleaderswithclearinsights and recommendationson workforce risks, leave trends,utilisation, rostereffectivenessandproductivityopportunities, while partnering with workforce specialists to support compliant,sustainableand operationally effective plans.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

- Develop workforce plans, roster strategies and staffing models aligned to forecast demand, servicerequirementsand operational priorities.
- Design andmaintainmaster rosters, shift patterns and workforce structures that balance customer demand, employeeexperienceand cost outcomes.
- Manage workforce availability, leave governance and capacity frameworks,monitoringrisksandrecommendingactions tomaintainservice performance.
- Develop contingency and surge plans while ensuring workforce plans,



schedules and rostering practicescomply withawards, legislation,policiesand WFM requirements.
- Monitor overtime, workforce compliance,planningcontrolsand system configuration tomaintainroster integrity andsupport effective operational and financial outcomes.
- Partner with Operations leaders and the Workforce Management team toprovidepractical workforce planning advice,insightsand recommendations.
- Identifyopportunities to improve workforceutilisation, roster effectiveness,flexibilityand workforce planning practices.
- Support operational and strategic workforce initiatives that improve planning maturity, servicedeliveryand workforce performance.

To be considered for this role you will have:

- Experience in workforce planning in a complex multi-site, multi-channel operational setting.
- Strong understanding of workforce planning principles, schedulingmethodologiesand workforceoptimisationpractices.
- Understandingofworkforce planning concepts including shrinkage, adherence,coverageand interval staffing.
- Experience balancing workforce supply, demand, serviceoutcomesandlabourcosts.
- Strong analytical skills with the ability toidentifyworkforce risks and recommend practical workforce planning solutions.
- Experience translating workforce forecasts into workforce plans, rosterstrategiesand staffing requirements.




- Understandingofperformance metrics, workloaddriversand operational planning.
- Knowledge of Australian employment legislation, workforce complianceobligationsand award-based rostering environments.

What we can offer you:

- Strong culture and the support of a values‑based recognition program
- Novated leasing benefits and discounts
- 12 weeks paid parental leave
- Comprehensive learning and development opportunities to support your career growth
- Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations
- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
- Exempt Employee Share Plan
- Volunteer leave & Career break
- MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

- We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
- We value the skills and attributes veterans can bring to our organisation.
- We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

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📌 Workforce Planning Specialist (Queensland)
🏢 McMillan Shakespeare Group (MMS)
📍 Queensland