Job Description

Do you want to make an IMPACT?

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Customer Service Officer - Latrobe Regional Gallery

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Morwell | Casual | Band 4A: $47.96

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We're looking for Customer Service Officers to join the team at Latrobe Regional Gallery in a Casual capacity.

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In this role, you'll be the welcoming face of one of Gippsland's leading cultural destinations, helping visitors connect with exhibitions, programs and events while supporting the day-to-day operations of the Gallery.

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This is a great opportunity for someone with robust customer service skills who is looking to build their experience in a cultural venue, visitor services environment, or local government setting. You'll gain exposure to gallery operations, retail management, administration, community engagement and event support, while working alongside a passionate team that is committed to providing outstanding visitor experiences.

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Why Join Us at Council?

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- Opportunities to support your learning, development and career progression
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- A collaborative team environment where you'll feel supported and connected
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- Meaningful work where you can make a difference in the community
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- A positive and inclusive workplace culture
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- Flexible working arrangements to support your work-life balance
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What You'll Be Doing

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- Creating a welcoming and engaging experience for Gallery visitors, artists and community members
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- Managing front-of-house operations including reception, visitor enquiries and customer support
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- Delivering guided tours of the exhibitions each season,
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- Assisting with public program set up and delivery,
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- Supporting the Gallery retail shop, including sales,



merchandising and point-of-sale transactions
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- Assisting with visitor data collection, reporting and administrative activities that support Gallery operations
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- Helping maintain a professional, welcoming and well-presented Gallery environment
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- Working collaboratively with the Gallery team to support exhibitions, programs and events
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About You

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You are a friendly and energetic customer service professional who enjoys working with people and creating positive experiences. You thrive in a team environment, have excellent communication skills and take pride in providing helpful and personalised service.

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You bring strong organisational skills, attention to detail and confidence using computer systems. Whether your background is in customer service, retail, hospitality, tourism, arts or another visitor-focused environment, you'll be passionate about connecting with people and contributing to a vibrant community venue.

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Key Selection Criteria

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- Demonstrated experience providing high-quality customer service and creating memorable visitor or customer experiences
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- Strong verbal and written communication skills, with the ability to confidently respond to enquiries and build positive relationships
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- Well-developed administrative, computer and organisational skills,



including the ability to learn new systems and manage a variety of tasks
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- Solid attention to detail and accuracy with cash handling
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- Ability to work collaboratively within a diverse team and contribute to a qualified, welcoming environment
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We encourage applications from candidates with diverse backgrounds and experiences, even if you don't meet every requirement.

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Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.

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Interested or want to learn more?

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Contact Pauline Tranchant, Coordinator Latrobe Regional Gallery on 0403 547 019. All discussions about recruitment at Council are confidential.

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Belonging at Latrobe City Council

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At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.

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We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact [email protected] or 1300 367 700. If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at [email protected] or 5128 6113.

📌 Customer Service Officer - Latrobe Regional Gallery (Morwell)
🏢 LaTrobe City Council
📍 Morwell