Job Description

We're now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites in Auburn, Berala, Chester Hill, Parramatta . If you're a people‐leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

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You'll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together , these guide the way we support clients, our communities and each other.

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In this multi‐site leadership role, you will:

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- Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
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- Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
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- Oversee service delivery, workflow and client experience across multiple locations
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- Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
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- Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
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- Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
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- Build strong relationships with Services Australia, local employers and community partners
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- Identify operational risks, compliance issues and opportunities for continuous improvement
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- Promote a values‐driven culture grounded in Integrity, Compassion, Determination and Thriving Together
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To thrive in this role, you will have:





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- Strong leadership capability with experience in coaching, performance management and operational delivery
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- Commercial acumen and confidence managing budgets, forecasts and financial KPIs
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- Strong stakeholder engagement skills, including working with Services Australia and community organisations
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- Ability to work to KPIs and lead others to deliver high‐quality outcomes
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- A current Australian driver's licence and reliable vehicle
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- Employment Services Experience highly regarded
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We believe in supporting you, so you can support others.

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Enjoy a range of benefits including:

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- 12 Weeks Paid Parental Leave
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- Leadership development & career pathways across MedHealth
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- Quarterly social events & recognition programs
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- Wellbeing initiatives & Employee Assistance Program (EAP)
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- Fitness Passport
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- Salary packaging & the ability to purchase additional leave
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- Roadside assistance
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- All the tools and tech you need to thrive
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You are welcome here.

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Our rapid-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

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We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

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We are happy to adjust our recruitment process to support accessibility needs.

📌 Service Manager (New South Wales)
🏢 Medhealth3
📍 New South Wales