Claims Specialist

Permanent Full Time | Brisbane | Hybrid Working | Commencing Monday 12 October Help customers when it matters most

At Suncorp, we’re here to help our customers when they need us most. As a Claims Customer Service Specialist, you’ll be the first point of contact for customers lodging an insurance claim and play an important role in making the claims experience as simple and stress-free as possible.

We’re looking for people who genuinely enjoy helping others, are confident having conversations and can stay calm and solutions-focused when things get busy.

What you’ll be doing

- Take calls from customers and lodge new insurance claims.
- Ask the right questions to understand what’s happened and determine next steps.
- Explain the claims process clearly and set realistic expectations.
- Connect customers with the right assessors, repairers and suppliers.
- Manage enquiries from customers, suppliers and repairers throughout the claims process.
- Use your judgement to make decisions within policy guidelines and delegated authority.
- Work towards targets while maintaining a high level of customer service and accuracy.
- Look for ways to improve the customer experience and how we do things.

What we’re looking for

- Previous customer service experience, ideally in insurance or another fast-paced environment.
- Strong communication and active listening skills.
- Someone who genuinely enjoys helping people and can handle challenging conversations with empathy.
- Good judgement and problem-solving skills, with the confidence to make decisions.
- Comfortable working across multiple systems and managing competing priorities.
- Resilient, adaptable and able to stay calm under pressure.
- A willingness to learn and develop your insurance knowledge.
- Previous general insurance experience is highly regarded, but not essential.

Shift Options We have 2 full-time opportunities available:





- Monday to Friday | 37.5 hours per week | Start window between 8am–10am
- Monday to Friday | 37.5 hours per week | Start window between 10am–12pm

‘Start window’ means your rostered start time may vary within the listed hours. You must be able to fully commit to the shift option selected.

What You’ll Enjoy

- Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
- Hybrid working, versatile leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 900+ retailers, Fitness Passport, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering versatile work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.

📌 Claims Specialist (Australia)
🏢 Suncorp
📍 Australia