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Secondary Hiring Leader - Matthew David Roberts

Maintain overall integrity of Home Claims Knowledge, with a focus on delivering Home strategy, regulatory and compliance requirements, and optimising business outcomes and customer experience.

A Home Knowledge Management Consultant is responsible for:

- Collaboratively supporting the Home Claims business functions with composing and maintaining technical workflows (process) and procedures in HIYA.
- Providing a central source to keep the C&A; knowledge base up to date, presented in a usable format.
- Developing, deploying, and maintaining best practice knowledge, through the HiYA platform in order to sustain or improve the capability and effectiveness of Home Claims.
- Reporting and analysing data to monitor and identify continuous improvement opportunities in the effectiveness and use of HiYA for Home Claims, which may include user data and system enhancements.
- Supporting as a C&A; Change Champion / Knowledge expert to identify departments, cross functional impacts and implement and embed knowledge changes as required.




Validating and supporting the communication of knowledge (process and procedure) changes

POSITION ACCOUNTABILITIES

- Provide Home Claims knowledge creation and maintenance within agreed timeframe
- Manage and action knowledge requests within agreed timeframe
- Liaise with key subject experts / stakeholders to gather and document process information
- Accountable for developing, deploying, and maintaining best practice knowledge (quality and quantity) to sustain or improve the capability of Home Claims within expected timeframes
- Apply, monitor and ensure adherence to Knowledge Management design principles (design concepts, style guide and formatting) for all knowledge as required in accordance with control mechanisms
- Collaborate and support with the implementation, embedding and use of HIYA across Home Claims by building and maintaining relationships with cross business functions and stakeholders
- Support the C&A; Knowledge Onboarding / Accreditation program with ongoing coaching and mentoring in knowledge best practices

📌 Knowledge Management Consultant (North Lakes)
🏢 Auto & General
📍 North Lakes