Experienced Customer Service Administrator required for 6 month contract - Global Organisation

Your new company

An exciting opportunity exists for an experienced Customer Service Administrator to join a leading global manufacturing organisation. Based in either Clayton or Mulgrave, this is a minimum 6-month temporary opportunity within a team-oriented and customer-focused team.

Your new role

Working closely with customers and internal stakeholders, you will be responsible for processing orders, managing enquiries, coordinating deliveries and ensuring an exceptional customer experience from start to finish.

Key Responsibilities

- Process customer orders received via phone and email, ensuring accuracy and timely completion
- Verify part numbers, pricing and shipping information
- Respond to customer enquiries regarding product availability, order status and delivery schedules
- Assist with product substitutions and basic technical enquiries
- Investigate and process credits in line with company procedures
- Monitor and action open order reports daily
- Liaise with Supply Chain, Sales and Finance teams to resolve customer and order-related issues
- Build and maintain strong customer relationships while delivering exceptional service

What you'll need to succeed





- Proven experience in a Customer Service Officer, Spare Parts Coordinator or Internal Sales support role within a manufacturing environment
- Experience using ERP systems, with SAP highly regarded
- Strong customer service, communication and relationship-building skills
- Excellent problem-solving and organisational abilities
- Ability to manage multiple priorities and work effectively with a range of internal stakeholders
- Flexible, adaptable and committed to delivering outstanding customer outcomes
- Basic mechanical aptitude is advantageous but not essential

What you'll get in return

- Minimum 6-month temporary assignment
- Full-time hours, Monday to Friday, 8:30am to 4:30pm
- Clayton or Mulgrave location
- Hybrid working is available once training is completed and competency achieved
- Supportive and collaborative team environment
- Competitive hourly rate plus superannuation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email directly to ***************@hays.com.au or call us now on 99463565.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Customer Service Administrator (Mulgrave)
🏢 Hays Recruitment
📍 Mulgrave