Company description:

ANZ Banking Group Limited

Job description:

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role As a Payments Product Manager, you will drive the end-to-end management and enhancement of payment products and customer experiences, including debit cards, account-to-account payments, cheques, and emerging payment solutions. You will balance product ownership, strategic delivery, commercial management, risk oversight, and change implementation while partnering with stakeholders across Product, Technology, Operations, Risk, Compliance, Finance, and external providers. The role also involves acting as a Payments SME, supporting enterprise-wide transformation, regulatory initiatives, scheme mandates, and operational improvements.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: 833 Collins St,Docklands VIC 3008

Role Type: Permanent

Work hours: Full time (40 hours/week)

What will your day look like?

As a Payments Product Manager, you will:

- End-to-end product ownership of key payment products and capabilities, including debit cards, account to account payments, cheque and deposit books, which entails product performance, customer experience, process improvements, customer collateral, issue management and complaints management.
- End-to-end accountability of payments value chain for retail customers.
- Owning and managing relationships with key business partners, vendors and other external service providers.
- Providing Payments SME support and influence for Scheme Mandates, bank-wide initiatives and cross-business change programs.




- Designing and delivering customer-focused payment solutions that improve customer outcomes and support business objectives.
- Supporting the development and delivery of the payments strategy, including innovation, new capabilities and customer proposition improvements.
- Working across business units to support major transformation, regulatory, risk and operational initiatives.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

- Solid product management experience in banking, payments, cards, deposits or financial services.
- Strong understanding of customer payment journeys and product lifecycle management.
- Financial and commercial acumen, including cost management, forecasting, budgeting and business case analysis.
- Change delivery, business analysis and project management experience
- Strong analytical capability and confidence working with product, customer, operational and financial data.
- Experience managing vendors, supplier performance, contracts and commercial outcomes.
- Strategy design and development experience preferred but not essential.
- Strong stakeholder management across Product, Technology, Operations, Risk, Finance and external partners.
- Sound understanding of risk management, governance, controls and regulatory obligations.
- Customer-focused mindset, curiosity, adaptability and willingness to work across both BAU and strategic initiatives.
- A strong interest or passion for payments and card products




- A curious growth mindset.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 118479 .

Job Posting End Date

13/07/2026, 11.59pm, (Melbourne Australia)

📌 Payments Product Manager (Docklands)
🏢 Anz
📍 Docklands