Fantastic working environment - Full time Hybrid Role - Kilsyth location

- $70,000 p.a. plus super
- Work from home 2 days a week
- Kilsyth office location
- Rotating shift: 8.00am to 4.00pm & 10.00am to 6.00pm (shift alternates weekly)
- Sign-on bonus offered!!

The Company:
A global heavy duty filtration and coolant manufacturer for the automotive and heavy duty diesel industries, focussed on durability and sustainability.

The Role:
Reporting to the Customer Service Manager you will act as the point of contact for assigned customer accounts. You will be part of a small team of customer assistance coordinators supporting clients i.e. distributors/dealers and end users of the company's products.

Duties and responsibilities:

- Processing customer orders
- Responding to customer queries via email and phone relating to order enquiries, pricing and availability, product information and shipping queries
- Managing technical queries of products but knowing when to escalate to the appropriate person to respond
- Maintaining accurate records of all internal and external interactions including customer set up, order entry and management, escalations and shipping and logistics management




- Ensuring compliance with shipping and export policies
- Acting as the liaison between the customer and warehouse/dispatch
- Rebate processing and customer claims
- Provide exceptional customer service

Skills and qualifications:

- Proven experience in customer service roles in an office environment. Similar industry experience would be advantageous e.g. Engine parts manufacturer
- Team player used to a high volume working workplace
- Excellent verbal and written communication skills
- Ability to work under pressure and handle multiple tasks with good problem solving skills
- Good computer skills: Salesforce, Oracle and/or Conexiom experience an advantage but not essential - full training will be provided
- Fast and accurate data entry is essential

If you are looking for your next adventure working for a supportive and flexible company offering genuine career growth apply NOW!

We request that candidates have full Australian working rights

NOTE: The successful candidate will be required to have a Medical prior to commencement.

📌 Customer Assistance Coordinator (Kilsyth)
🏢 Australia Wide Personnel
📍 Kilsyth