Retail and Trade Sales Assistant – Full Time

Mareeba H Hardware | Mareeba, QLD

Mareeba H Hardware is seeking a reliable, practical and customer-focused Retail and Trade Sales Assistant to join our team in a permanent full-time position.

This is a varied, hands-on role supporting tradespeople, contractors, rural customers and members of the public. You will provide practical product advice, prepare quotations and orders, coordinate deliveries and assist with the daily operation of our retail hardware branch.

If you enjoy helping customers, solving practical problems and working as part of a close-knit team, we would like to hear from you.

About the role

As a Retail and Trade Sales Assistant, you will provide knowledgeable and efficient service to customers in person, over the telephone and by email. You will work closely with the Branch Manager and other team members to ensure orders are processed accurately and customers receive dependable service.

Your responsibilities will include:

- Providing friendly and professional service at the trade counter and throughout the store

- Building strong working relationships with trade, commercial and retail customers

- Understanding customer requirements and recommending suitable hardware, tools and related products

- Preparing quotations and following up customer enquiries

- Processing sales, payments, customer accounts and special orders accurately

- Responding to customer enquiries in person, by telephone and by email

- Coordinating the picking, packing and dispatch of customer orders

- Assisting with delivery arrangements and keeping customers informed about their orders

- Receiving, replenishing and merchandising stock





- Monitoring stock availability and reporting shortages or customer demand

- Assisting with stocktakes and inventory control

- Safely loading and unloading customer orders

- Operating a forklift when appropriately licensed and authorised

- Maintaining a clean, safe and well-presented store, trade counter and storage area

- Following workplace health and safety procedures

- Providing general assistance across the branch as required

About you

To succeed in this position, you will:

- Have robust customer service and relationship-building skills

- Communicate confidently with tradespeople, contractors and retail customers

- Take a practical approach to understanding and solving customer requirements

- Be organised and able to manage several customer requests at once

- Demonstrate accuracy and strong attention to detail

- Be comfortable using point-of-sale, inventory and general computer systems

- Be reliable, punctual and willing to assist in all areas of branch operations

- Work effectively both independently and as part of a team

- Be able to safely perform the inherent manual-handling requirements of the position, with reasonable adjustments where required

- Hold a current Australian driver’s licence

- Be available to participate in the required Saturday roster

Previous experience in hardware, building supplies, rural merchandise, tools,



construction, trade-counter sales or a related retail environment will be highly regarded. Product training will be provided to a suitable candidate who demonstrates the right attitude and strong customer service skills.

A current forklift licence is highly desirable.

Hours and roster

This is a permanent full-time position working an average of 38 ordinary hours per week in accordance with the branch roster.

The successful applicant will be required to participate in a one-in-three Saturday roster. Further information about ordinary hours and roster arrangements will be discussed during the recruitment process.

What we offer

- Permanent full-time employment

- Stable and dependable rostered hours

- Competitive remuneration based on skills and experience

- Product and systems training

- Opportunities to expand your hardware and trade product knowledge

- A practical and supportive team environment

- Employment with an established local business

- Access to applicable company benefits

- Opportunities for future development within the business

How to apply

Please submit your resume and a brief cover letter outlining:

- Your customer service or sales experience

- Any hardware, building, rural, construction or trade-related knowledge

- Your availability to participate in the one-in-three Saturday roster

- Whether you hold a current Australian driver’s licence and forklift licence

Applications should be submitted to **@tgt.com.au.

Mareeba H Hardware is committed to providing a safe, respectful and inclusive workplace. Applicants must have the legal right to work in Australia.

📌 Retail and Trade Sales Assistant (Mareeba)
🏢 TGT
📍 Mareeba