About the role

This position is responsible for the administration of the ILD Customer Service functions in the business, and to support the Operations Team develop and implement a series of strategies that will ensure ILD maintains its position as leader in the industry for delivery of services to our customer base.

Key responsibilities

- Day to day communications with customers to take and process Sales Orders
- Process Sales Orders and manage customer records in the ILD Sales Fulfilment system
- Ensure that Sales Orders are processed by the warehouses and dispatched on time
- Inform customers of any problems with the smooth processing and delivery of their order
- Move product between warehouses to ensure product is in the right place at the right time, with advice from the Sales Operations Manager
- Make inventory adjustments, arrange bulk deliveries and assist in managing bulk grease tracking
- Assist Sales Managers and Accounts to manage difficult customers with late payments
- Support the Sales Team with management of the customer using the Netsuite Operating System
- Manage QA processes including Non-Compliance Reports, Customer Complaints, System Change Requests, and other QA-related records and documentation
- Play a lead role in the use and development of the Netsuite Operating System and assist other ILD employees with training and daily inquiries

About you





- Profound knowledge and understanding of managing customers in a front-line position for an industrial sales company
- Thorough understanding of customer requirements, including customer strategy, priorities and direction
- Solid ability to produce clear communication of customer service strategy
- Ability to ensure complex business scenarios are made simple to customers and identify opportunities and improvements
- Always looking for improvements to business systems and making the customer interface a positive experience
- Work diligently with the broader team and track progress against deliverables
- Can present confidently to internal and external parties
- Ensure all business activities conform with ILD's ISO 9001 Quality Management System
- Ensure all business activities conform to legislative requirements in relation to Occupational Health and Safety and ISO 45001 OHS program
- Ensure all business activities conform to legislative requirements in relation to Environmental Management and ISO 14001 EM program

About us

ILD continues to experience rapid growth in a testament to the way our unique value proposition is resonating with current and prospective customers. The centrepiece of the ILD offer is premium levels of Customer Service. ILD continues to grow its customer base at a rapid rate with an increased focus on better practice management of the Customer Service offering in the business.

📌 Customer Service Administrator (Kenwick)
🏢 Recognized
📍 Kenwick