Practice Manager

Your New Company
With a solid focus on operational excellence and team culture, the organisation continues to expand organically-creating genuine career progression opportunities and promoting from within. You'll be part of a fast-paced, high-performing environment committed to exceptional patient experiences and world-class service.

Your New Role

As Centre Manager, you will take full ownership of the daily operations, overseeing a multidisciplinary team across customer service, clinical support, and treatment coordination.

Managing up to 150 short-cycle appointments per day, your role will be critical in ensuring seamless service delivery, strong team performance, and an outstanding patient journey.
Key responsibilities include:

- Leading, coaching and developing a large frontline team to deliver exceptional service
- Ensuring the smooth day-to-day running of the centre, including rostering, workflow planning and operational oversight
- Managing budgets, consumables, and financial performance to meet revenue targets
- Driving a high-performing, collaborative team culture and resolving staff or customer issues effectively
- Maintaining strong relationships with internal stakeholders, suppliers and patients
- Overseeing administrative processes, reporting, and compliance requirements
- Ensuring WHS standards, infection control and safety protocols are consistently upheld

You will report directly to the General Manager and play a key role in supporting continued business growth.





What You'll Need to Succeed
To be successful in this role, you will bring:

- Proven experience as a Practice Manager / Centre Manager within healthcare or a similar fast-paced, service-driven environment
- Strong leadership capability with the ability to motivate, develop and manage large teams
- Experience operating in high-volume environments with complex scheduling and workflow demands
- Demonstrated experience managing budgets, financial targets and operational performance
- Proficiency in rostering systems and practice management/CRM systems (e.g. Salesforce)
- Excellent communication, organisational and problem-solving skills
- A calm, solutions-focused approach under pressure
- Strong customer experience mindset with a premium service orientation
- Working With Children Check and a valid driving licence

What You'll Get in Return

- Market-competitive salary package circa $88K + super + bonus
- Permanent, full-time position with a Monday-Friday (8am-5pm) structure
- Monthly RDO
- Opportunity to lead a high-performing team in a premium healthcare setting
- Ongoing career progression within a growing, multi-site organisation

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email ••••@hays.com.au

If this job isn't quite right for you, but you are looking for a current position, please contact us for a confidential discussion about your career.

📌 Practice Manager (Shellharbour)
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📍 Shellharbour