PURPOSE OF POSITION

Ensure that the customer service function of Geberit Australia is maintained at its high level and benchmarks with other industry leaders. This encompasses a genuine desire to advise and consult with our clients and the responsible Sales, Engineering and Logistics Managers. Exceptional personal and phone manner, reliability, punctuality, valuable computer skills and good organisational ability particularly in relation to time management and effective communication.

MAIN TASKS
Ensure effective answering of all incoming phone calls responding to all enquiries in an effective manner, taking messages or transferring calls as and when necessary.
Advise customers on basic technical issues and other matters of importance in order to fulfil their order requirements and liaise on any other issues. Customer service; providing solutions and information to customers, plumbers and end users.



Providing basic technical assistance on compatibility of products to different applications
Interpretation the spare part catalogues and installation procedures
Following up on delivery times and issues, and providing information on stock availability and lead times
Order processing
Any other requirements of the Managing Director, Engineering or Logistics Managers as and when required.
Represent the best interest of the Company at all times, maintaining a high standard in verbal and written communication and personal presentation and taking care of the Company’s property.
Prepare and maintain catalogues and other presentation material according to separate instructions.

EDUCATION AND QUALIFICATION
Administration
Customer service

📌 Customer Service/tech Support Northmead
🏢 Geberit
📍 Northmead