Position: Service Administrator
Industry: Fire protection and essential services

Seeking a friendly, organized and proactive administrator who is comfortable dealing with customers, managing diverse workloads and supporting a busy operational team.

Role purpose:
Provide customer service and administrative support to the service and operations teams. The role is the first point of contact for customers and may develop into service coordination and technician scheduling.

Key responsibilities:
Answer and manage incoming calls and emails.
Book customer inspections, servicing and maintenance.
Provide administrative support to service and operations teams.
Prepare invoices, reports and customer correspondence.
Maintain accurate customer, asset and service records.
Assist with technician scheduling and service coordination.
Follow up outstanding service documentation.
Complete general office administration.

Essential requirements:
Previous experience in administration, reception, or customer service.




Strong verbal and written communication skills.
Positive organization, attention to detail, and time management.
Ability to manage competing priorities.
Competence using Microsoft Office and business management systems.
Skilled, reliable, and customer-focused approach.
Ability to work effectively as part of a team.

Preferred experience:
Administration within a trades, maintenance, service or building-services business.
Service coordination, scheduling or dispatch experience.
Invoicing or customer account administration.
Experience using Uptick, Simpro or similar service-management software.
Exposure to fire protection or another compliance-based industry.

Development opportunity:
The position may expand into technician scheduling, service coordination, reporting, and broader operational support as the employee develops.

Pay: $55,000.00 – $65,000.00 per year

Work Location: In person

📌 Service Administrator Newcastle
🏢 360 Personnel
📍 Newcastle