Cairns, QLD | Full-Time Permanent | SCHADS Level 3

Join ITEC Group, a purpose-driven organisation supporting people and communities across disability, health, youth and community services throughout Australia.

We are seeking a highly organised and customer-focused Plan Management Officer to join our Cairns-based team. This role supports NDIS participants by processing invoices, monitoring budgets, maintaining records, and delivering exceptional customer service.

About the Role

Reporting to the Plan Management Team Leader, you will:
Process NDIS provider invoices accurately and on time
Monitor participant budgets and funding utilisation
Maintain accurate participant records and documentation
Liaise with participants, families, providers and internal teams
Support account reconciliations and investigate invoice discrepancies
Ensure compliance with NDIS and organisational requirements
Contribute to continuous improvement and quality practices

About You

You will bring:
Certificate IV or higher in Business Administration, Finance, Accounting, Community Services or a related field




Strong administrative and computer skills, including Microsoft Office
Experience with financial systems (SAP experience highly desirable)
Excellent communication and customer service skills
High attention to detail and accuracy
Ability to manage competing priorities and meet deadlines
Experience within the NDIS, disability, community services, or similar sector (desirable)

Why Join ITEC?
Purpose-driven organisation making a real difference
Supportive and team-oriented team environment
Ongoing professional development prospects
Values-based culture built on Care, Appreciate, Reliable and Empower

Requirements
Current Australian Driver's Licence
National Police Check (or willingness to obtain)
Working with Children Check
Eligibility to work in Australia

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to creating a diverse, inclusive and culturally protected workplace.

📌 Ndis Plan Management Officer Adelaide
🏢 Itec Group Australia
📍 Adelaide