We’re partnering with a growing insurance business in Sydney's CBD who are looking for an experienced Claims Manager to lead a team of Claims Officers and take ownership of the claims function.

This is a hands-on leadership role where you’ll have a robust influence across claims performance, customer outcomes, team development and process improvement.

The Role
Lead, coach and develop a team of Claims Officers
Oversee complex, high-risk and escalated claims
Monitor claims quality, KPIs, SLAs and performance
Drive improvements across claims processes and customer experience
Oversee recoveries and subrogation
Manage relationships with loss adjusters, investigators, repairers and legal providers
Handle customer escalations and support claims governance and compliance





We’re looking for someone with:
5+ years' claims leadership experience
Commercial Property & Casualty / General Insurance experience
Proven people leadership and coaching skills
Solid technical claims and regulatory knowledge
Experience managing complex claims and external service providers
Solid communication, negotiation and stakeholder management skills

Why Join?

An opportunity to join a growing insurance business where you can lead from the front, develop a team and influence the future of the claims function.
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📌 Claims Manager New South Wales
🏢 The Andersen Partnership
📍 New South Wales