Category Specialist - Software & Cloud
ICT Category Specialist - Software & Cloud Category
Salary : $133,348 - $146,945 base plus super and leave loading
Ongoing opportunity within the Software & Cloud Category, ICT Category Management Team
ICT Category Management team in Digital Strategy, Sourcing and Assurance (DSSA) within the Digital NSW division of the Department of Customer Service (DCS)
Location: McKell - Sydney CBD, for at least 50% of the working days in a fortnight.
About the role: This is an opportunity to help shape how NSW Government procures and manages some of its most strategic software and cloud services.
Working with the Category Manager, you will support the management of major All of Government agreements, panels and supplier relationships.
You will analyse markets and spend data, contribute to category strategies, support commercial negotiations and provide trusted procurement advice to agencies across government.
You will work with senior stakeholders, leading technology suppliers and procurement professionals to deliver value for money, manage commercial risk and improve procurement outcomes across government.
Key responsibilities include:
Contributing to category management and sourcing strategies for Software and Cloud services
Supporting contract management, supplier performance reviews and commercial negotiations
Analysing spend, market and supplier information to inform procurement decisions
Supporting the management of All of Government agreements and panels
Providing procurement guidance and advice to NSW Government agencies
Identifying opportunities to improve value, reduce risk and strengthen supplier performance
Contributing to benefits realisation,



reporting and category governance activities
About You: You are commercially minded, analytical and confident working with stakeholders at all levels.
To be successful, you will bring:
Experience in ICT procurement, category management, contract management or supplier relationship management
Exposure to Software, Cloud, SaaS or technology procurement environments
Solid stakeholder engagement and relationship management skills
Experience reviewing contracts, pricing, supplier performance and commercial risks
Strong analytical skills and the ability to work with complex data and spreadsheets
Excellent written and verbal communication skills
Sound judgement, problem-solving ability and attention to detail
Knowledge of NSW Government procurement frameworks is desirable
About the team: The ICT Category Management team manages a portfolio of significant technology agreements used across NSW Government.
You will join a highly regarded team that works at the intersection of procurement, technology and commercial strategy.
The team provides a unique opportunity to build expertise in category management, supplier management, commercial negotiation and government procurement while working with some of the largest technology suppliers in the market.




This role offers exposure to complex and high-profile procurement initiatives that can accelerate your professional development and broaden your network across government and industry.
Why join us?
Hybrid and flexible working arrangements
Accrued flexible leave
Competitive salary and conditions
Generous parental leave and wellbeing benefits
Access to Fitness Passport and employee wellbeing programs
Opportunities to work on strategic technology initiatives with state wide impact
Salary Grade *****, with the base salary for this role starting at base plus superannuation
Closing Date: Monday, 14th SEP **** at 9:59am
Careers at Department of Customer Service: A career at the Department of Customer Service (DCS) gives you the prospect to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .
Information on some of the different types of disabilities Information on adjustments available for the recruitment process
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📌 Category Specialist - Software & Cloud (New South Wales)
🏢 NSW Department of Customer Service
📍 New South Wales