Role: IT Service Desk Specialist(Internal Title: ICT Centre Support Specialist)
Location:Murarrie, Brisbane
Employment Type:Full time, Permanent
Be a trusted technology partner behind Australia's largest early learning provider
Join Goodstart as an ICT Centre Support Specialist and help keep our national network of centres and support offices connected.
Working as part of our ICT Service Delivery team, you'll providefrontline technical support to Goodstarters across Australia, helping resolve a wide variety of technology issues and delivering a positive customer experience every day.
This is afast-paced, high-volume service desk rolewhere you'll manage a variety of tickets and calls, troubleshoot technical issues and support users with different levels of technical confidence.
You'll be part of a collaborative team where strong communication, active listening, a solution-focused approach and a positive work ethic are highly valued.
Across the team, we manage approximately******* tickets and up to 50 calls each day, providing plenty of variety and the opportunity to work collaboratively while delivering great customer service.
Your Impact
Provide responsive frontline ICT support to Goodstarters across Australia.
Manage a high volume of tickets and calls, prioritising requests and working within service level expectations.
Troubleshoot and resolve a broad range of hardware, software, system and user access issues.
Provide clear, friendly and solution-focused support to customers with varying levels of technical knowledge.
Use ServiceNow or other ITSM tools to record, manage and update support requests.
Escalate issues when required and work collaboratively with other ICT teams and service providers.




Maintain accurate support documentation and contribute to knowledge sharing and continuous improvement.
Help deliver a consistent and positive technology experience for Goodstarters across our national network.
What Goodstart can offer you
Enjoy adaptable work arrangements that support both your professional and personal commitments.
Salary packaging benefits available through AccessPay (eligibility applies).
Access to discounted childcare (up to 15%).
Fitness Passport – access to gyms and pools for you and your family at a heavily discounted price.
Discounted health care and access to our employee wellbeing program with BUPA.
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Free annual flu shot (optional).
Option to purchase extra leave for even greater work-life balance.
First Nations Support and Cultural Leave.
Work for a company with an aspiration to be globally recognised for early years practice and learning outcomes.
Grow your career through ongoing investment in learning, leadership development and meaningful work that supports children and families across Australia.
You'll bring to the table
3+ years experience in anICT Service Desk, Help Desk or Technical Support role, ideally within a medium to large or complex organisation.




Experience working in ahigh-volume support environment, with strong troubleshooting skills across Microsoft environments, end-user devices and business applications.
Experience usingServiceNow or another ITSM platformwill be highly regarded.
Strongcustomer service, communication, active listening and problem-solving skills, with the ability to support a diverse range of customers.
A calm, professional and solution-focused approach when dealing with challenging or non-technical customers.
Strong organisational skills, a collaborative approach and a good work ethic.
Experience supporting users across alarge or geographically dispersed organisationwill be highly regarded.
Willingness to obtain aQueensland Blue Cardand complete theNational Child Safety Foundation Training.
At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply.
For further information and support email ******
We're an equal chance employer that is proud of our inclusive and diverse work environment.
We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow.
We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.
Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm.
As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.
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📌 Ict Service Desk Specialist (Queensland)
🏢 Goodstart Early Learning
📍 Queensland