Love people? Love making things run smoothly? Weirdly excited by a good spreadsheet, a spotless space and finding a smarter way to do something? We might be looking for you.
Craft & Soul is a creative community space in Manly where people come to learn, make, connect and have a really lovely time. We're looking for ahigh-energy, people-loving, seriously organised and tech-savvy personto join our team and help keep the whole place running beautifully.
This is a hands-on role. You'll be out front chatting to customers, helping people find what they need and making sure the shop feels fantastic — while also keeping on top of the systems, stock, operations and little details that make everything work behind the scenes. And yes, being crafty is a bonus.But you won't be crafting during your shift!Your job is to make sure everyone else has an amazing experience.
What you'll be doing
1.Customers & community
Welcome customers and make everyone feel genuinely comfortable
Chat with customers, understand what they're looking for and help them find the right products or workshops
Create a warm, energetic and welcoming atmosphere
Help customers with bookings, purchases and general questions
Support workshops and events, including set-up and pack-down
Build relationships with our regular customers and creative community
2.Operations & systems
Keep the shop running smoothly day-to-day
Manage opening and closing procedures
Keep stock organised and spot when things need attention
Maintain and improve checklists, processes and operational systems
Help with stock ordering and inventory management
Identify things that aren't working and figure out how to improve them
Take ownership of operational projects rather than waiting to be told what to do
Help us turn messy or manual processes into simple, repeatable systems
We'd love someone who sees a repetitive task and thinks:
"How could we make this easier?"
3. Technology, AI & getting things done
We're a small, growing business and we want to work smarter, not just harder.




We're looking for someone who iscomfortable with technology and genuinely curious about how it can improve the way we work.
You might already be comfortable with:
Google Sheets / Excel
AI tools such as ChatGPT
Google Workspace
Creating trackers, templates and simple systems
Finding clever solutions to problems
You don't need to be a programmer or an AI expert.
We're much more interested in someone who is curious and resourceful — the kind of person who will happily spend 20 minutes figuring out how to make a process better rather than doing the same annoying task every week forever.
4. Keeping the space beautiful
This is important!
Craft & Soul is a physical space and keeping it clean, organised and beautiful is a huge part of the customer experience.
You'll be expected to:
Keep the shop tidy throughout the day
Clean and reset customer areas
Organise stock and supplies
Notice the little things that need doing
Leave the space better than you found it
If you genuinely enjoy tidying and organising, you'll probably love this job.
The person we're looking for is...
You naturally enjoy talking to people and making them feel welcome. You're warm, energetic and comfortable chatting to strangers.
High energy.
You enjoy being busy, being on your feet and having lots happening around you. You don't wilt when things get hectic.
Operationally minded.
You like systems, checklists, organisation and getting things done. You notice inefficiencies and want to fix them.
Proactive.
You don't need someone standing over you telling you what to do. When you've finished one task, you look around and find the next practical thing.
Tech-savvy.
You're comfortable learning new tools and figuring things out.



You don't need to know everything — you need to be willing to work it out.
AI-curious.
You've experimented with AI to solve problems, save time, create things or organise information — or you're genuinely excited to learn how.
Creative.
You have an interest in craft, art, design, making or creativity. You don't need to be an expert — just genuinely interested.
A little bit obsessed with organisation.
A beautifully labelled cupboard makes you happy. A well-built spreadsheet is satisfying. You notice when things aren't where they should be.
This probably isn't the job for you if...
You want a job where you can sit quietly and make things all day
You don't enjoy interacting with customers
You hate cleaning
You need to be told what to do constantly
You don't enjoy being busy or having lots of things happening at once
You'd rather stick to "that's not my job" than figure something out
Technology makes you want to throw your laptop out the window
But if you love people, love a busy environment, get excited by systems and genuinely enjoy making things work better... we'd love to hear from you.
Your background
You might have experience in:
Retail
Hospitality
Events
Operations
Studio or venue coordination
Administration
Community spaces
Small business
Project coordination
Butwe're much more interested in how you think and work than having the perfect resume.
You don't need to have done this exact job before. We're looking for someone who is reliable, switched-on, curious, energetic and takes pride in what they do.
What you'll get
A role in a unique creative community space in Manly
A lovely, creative team
Variety — no two days are exactly the same
The opportunity to take real ownership and improve how things work
The chance to learn about the running of a growing small business
Staff benefits and discounts
A role where your ideas and initiative are genuinely valued
Location
Manly, NSW
Employment type
Casual / Part-time
Hours
***** hours per week
Pay
$***** per hour
#J-*****-Ljbffr

📌 Customer Experience And Operations Coordinator (Sydney)
🏢 Craft & Soul
📍 Sydney