Company Description
Our collaborative culture sets us apart.
We help experts become true specialists and provide the long-term structure and platform to accelerate their success.
Job Description
We're looking for a commercially minded
Director, Agency Business Operations
to partner with our Agency leadership team and drive operational excellence across the business.
This is a high-impact role for someone who thrives on improving performance, simplifying processes, leveraging technology and turning data into actionable insights.
Working closely with senior leaders nationally, you'll identify opportunities to increase productivity, enhance client service delivery and support revenue and EBITDA growth.
What you'll be doing
Partnering with Agency leaders to drive business performance, productivity and profitability
Leading operational improvement initiatives across multiple service lines
Championing technology adoption, automation and AI-enabled ways of working
Developing data-driven insights, dashboards and reporting to support decision making
Standardising processes and creating scalable support models across the business
Leading strategic projects, business transformation initiatives and change programs
Qualifications
What we're looking for
Proven experience in operations, business improvement, transformation or performance management




Strong commercial acumen with the ability to analyse and interpret business metrics
Experience driving process improvement, technology adoption and operational change
Exceptional stakeholder management skills with the ability to influence senior leaders
A proactive problem-solver who enjoys identifying opportunities and delivering results
Why join us?
This is an opportunity to make a genuine impact on a national business.
You'll work alongside senior leaders, influence the future direction of the Agency division and lead initiatives that improve how we operate, perform and grow.
If you're passionate about operational excellence, business performance and driving meaningful change, we'd love to hear from you.
Additional Information
We fosteran environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work.
It's our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate.
We take great pride in doing what's right and operating in ways that benefit the business, our people, our clients, our communities, and the workplace.
Experts join experts, and we welcome you to join us as we lead the industry into the future.
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📌 Director, Agency Business Operations (Sydney)
🏢 Colliers International Deutschland Holding
📍 Sydney