The McMillan Shakespeare Group (MMS) is looking for a Workforce Data & Forecasting Lead based in Melbourne.
You will turn data into transparent, trusted insights to inform workforce decisions across contact centre and processing operations.
You will own forecasting methods, capacity frameworks and analytics standards, uplift planning capability, and build practical models to guide staffing and service delivery while partnering with stakeholders to improve performance.
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📌 Strategic Workforce Forecasting Lead (Melbourne)
🏢 Plan Partners
📍 Melbourne
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