Role: Engineering Manager - Pega Platform & Application Support
Experience: *****+ years overall, with 5+ years in Pega leadership/support
Key Responsibilities
Lead Pega engineering and L2/L3 platform support teams.
Own production stability, availability, performance and SLA adherence.
Manage major incidents, technical escalations, RCA and problem management.
Provide technical leadership for Pega Platform, application integrations, deployments and upgrades.
Drive automation, operational excellence and reduction in recurring incidents/MTTR.
Partner with architecture, DevOps, cloud, infrastructure and business teams.
Mentor engineers and build a high-performing technical support organization.
Required Skills
Strong Pega Platform/PRPC experience.
Pega production and platform support experience.
Pega application architecture and troubleshooting.
L2/L3 support and ITIL processes.
SQL, APIs/integrations and performance troubleshooting.
CI/CD, cloud and deployment experience is preferred.
Solid stakeholder management and people-leadership skills.
Pega CSA/CSSA certification preferred.
Pay: $100,****** - $150,****** per year
Work Location: In person
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