The JB Hi-Fi Group brings together three of Australia's best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.;
Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S; Commercial.
JB Hi-Fi Group is the perfect place to
power your career,
and we're excited to hear from you.
Why join JB Hi-Fi Group?
Fast paced and exciting
environment where
diversity
is celebrated, and creativity and ideas are
valued
.
Competitive remuneration
to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting
career opportunities
and
comprehensive training and development programs
as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
Fantastic discounts
across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer
12 weeks paid parental leave
for eligible primary carers (and a gift for new parents) and we
embrace flexibility
and offer
hybrid working
models for eligible roles.
Our
Employee Assistance Program (EAP)
provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our
Helping Hands workplace giving program




has raised millions for our charity partners to support positive impact in the community.
Demonstrating our
commitment to sustainability
, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Job Description
In this dynamic and central Supply Chain role, you will collaborate with multiple departments across JB Hi Fi and The Valuable Guys and support the end-to-end fulfilment for bulky parcelised goods. As the
Fulfilment Service Coordinator,
you will work in the Fulfilment Service team to ensure every customer receives the right product, at the right time, in the right way. This role will focus on taking a centralised view of fulfilment and influence high standards of execution across the Supply Chain network.
Key responsibilities include, but are not limited to:
Providing Last-Mile Delivery Support
Providinglast-mile Bulky delivery support, through:
Managing delivery address and delivery date exceptions;
Responding to delivery enquiries; and
Proactively contacting customers to reschedule failed bulky deliveries.
Providinglast mile parcelised delivery support, including delivery cap and lead times management.
Please note this role is for our Peak Trade period, starting Mid October to the end of January, and operates on a rotating roster between the hours 8am and 10pm, 7 days a week.
Qualifications
To be successful in this role, you will need:
Minimum 3 years of supply chain experience, with exposure to customer service, online or last mile-related activities
Minimum 3 years of experience working in and interacting with cross-functional teams
Be flexible to work across a 7 day a week roster with rosters assigned between 8am-10pm
#J-*****-Ljbffr

📌 Fulfilment Service Coordinator (Melbourne)
🏢 JB Hi-Fi & The Good Guys
📍 Melbourne