Where industry intelligence is going next, andwho'sbuilding it
For over five decades, the world's most sophisticated institutions have relied on IBISWorld to navigate uncertainty,identifyopportunityand stay ahead of change.
Banks, consulting firms, governments: when the stakes are high and the answerhas tobe right, they come to us.
That trust is our legacy, andit'sour starting point.We'readvancing beyond traditional research intoAI-enabled, actionable intelligence, embeddinghuman-verifiedinsight directly into the workflows our clients live in so they can see further and decide faster.
The ground is shifting in our industry, andwe arethe ones moving it.
You'dbe joining at the most exciting moment to do so.
Why this role, right now
We'reinvesting heavily in Client Services in Australia, raising the bar on how we hire, how we develop our people, and what outstanding looks like.We'rebuilding a team with real momentum, genuine accountability, and the kind of culture peopledon'twant to leave.
You'llown a portfolio of accounts, protect and grow ARR, and act as the trusted advisor your clients call first.You'llhave real autonomy over how your book is run and a direct hand in shaping how a high-performing CS teamoperates.
Ifyou'rethe kind of personwho'squietly outgrown your current role, who wants to be surrounded by people as driven as you are, this is the one to look at.
What you'll do
Own the end-to-end client experience for your SMB client book, from onboarding through to renewal
Renew and grow your book, owning retention and spotting expansion opportunities within existing accounts
Build commercial relationships across each account, and mine them for the value stories that drive retention and shape what we build next




Be the first port of call for client questions on product and solutions, pulling in the right internal teams to get answers back fast
Become a genuine expert in IBISWorld's product portfolio and research methodology, so you can talk data with confidence in any room
Champion IBISWorld's products and solutions to prospects and clients across Europe
What success looks like
Customer success — Clients, particularly SMB clients, get outcomes they actually wanted from working with us.
You're the dedicated resource who makes sure of it.
Product expertise — You're the product expert in front of clients, promoting the value of what we offer and feeding client feedback and market demand back into the business to shape what we build next.
Solution consultation — You bring ideas, not just answers.
You understand what a client is trying to achieve and recommend insights and strategies that genuinely move their project forward.
What you'll bring
Some experience in a customer success, client services or account management role is preferred, but we care more about attitude than years
Communication skills that land, written, verbal, and in front of a room
The confidence to present to a large audience without breaking a sweat
A genuine curiosity about different industries, and comfort engaging with clients across a wide range of backgrounds
Working knowledge of Excel, PowerPoint and Word
Sharp organisational instincts, and the ability to juggle competing deadlines without dropping the ball
A team-first mindset, happy to pull in other departments to get the right outcome for the client
The independence to run your own patch without someone checking in every five minutes
Fluency or proficiency in Mandarin is a plus
#J-*****-Ljbffr

📌 Client Relationship Manager 2026 (Melbourne)
🏢 IBISWorld
📍 Melbourne