Job Description
Myfoodlink is the leading ecommerce platform for independent grocery and liquor retailers across Australia and New Zealand. For over a decade we've helped independent store owners compete with the big chains — powering online ordering, marketplace integrations (Uber Eats, DoorDash), and in-store POS connections for close to 3,000 stores nationwide.
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We're a profitable, founder-led SaaS business with ambitious growth plans and a genuine commitment to building something great — not just growing for growth's sake.
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About the role
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We're looking for a customer-obsessed leader to own the entire post-sale customer journey — onboarding, support, and long-term account health. You'll make sure every store owner is set up for success quickly, stays engaged, and gets real value out of the platform, while building the systems and team capability to do that at scale.
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This is a genuine leadership role reporting directly to the CEO, with real accountability for retention and revenue growth from our existing customer base — one of the business's most significant levers as we scale.
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What you'll do
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Own customer onboarding and implementation, so new stores go live quickly and smoothly
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Drive proactive customer health management — spotting risk early and intervening before it becomes churn
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Lead support and issue resolution,



keeping response times fast and satisfaction high
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Turn customer feedback into insight for our Product and Sales teams
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Build scalable playbooks and processes — onboarding, health scoring, and reporting — so the function grows without depending on any one person
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Lead, coach, and grow a small customer success team
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Report transparently on what's working and what isn't, so we can solve problems together
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What you'll bring
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Proven experience leading a customer success, onboarding, or support function in B2B SaaS
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A track record of reducing churn and growing revenue from an existing customer base
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Comfortable building process and structure, not just running day‐to‐day operations
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A natural communicator who builds trust easily with customers and colleagues alike
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Someone who wants genuine ownership of a commercial outcome, not just a support role
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Alignment with our values: Delightful Experiences, Ownership, Simplicity, Growth & Learning, and Collaboration
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Why Myfoodlink
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A profitable, well‐run business with a clear plan and disciplined leadership
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Genuine autonomy and a direct line to the CEO
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The Hobart hub — a purpose‐built office, and a proud story of building serious SaaS technology outside the major centres
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Only successful candidates will be contacted.

📌 Manager, Customer Success (Hobart)
🏢 Myfoodlink
📍 Hobart