About MMS
At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives.
We care because people matter.
We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
Here's how you will make a difference in this role...
Role Overview
As the Workforce Planning Specialist you will be responsible for translating forecast demand into workforce plans, roster strategies and staffing models that support service delivery, workforce efficiency and operational objectives across Maxxia and RemServ Operations.
This role owns workforce scheduling, availability planning, leave governance and compliance, ensuring workforce supply aligns to forecast demand through effective roster design, capacity planning and workforce mix management.
You will provide leaders with clear insights and recommendations on workforce risks, leave trends, utilisation, roster effectiveness and productivity opportunities, while partnering with workforce specialists to support compliant, sustainable and operationally effective plans.
At MMS clear expectations help our people Be the Difference.
Key Responsibilities
Develop workforce plans, roster strategies and staffing models aligned to forecast demand, service requirements and operational priorities.
Design and maintain master rosters, shift patterns and workforce structures that balance customer demand, employee experience and cost outcomes.
Manage workforce availability, leave governance and capacity frameworks, monitoring risks and recommending actions to maintain service performance.
Develop contingency and surge plans while ensuring workforce plans, schedules and rostering practices comply with awards, legislation, policies and WFM requirements.
Monitor overtime, workforce compliance,



planning controls and system configuration to maintain roster integrity and support effective operational and financial outcomes.
Partner with Operations leaders and the Workforce Management team to provide practical workforce planning advice, insights and recommendations.
Identify opportunities to improve workforce utilisation, roster effectiveness, flexibility and workforce planning practices.
Support operational and strategic workforce initiatives that improve planning maturity, service delivery and workforce performance.
Requirements
Experience in workforce planning in a complex multi-site, multi-channel operational environment.
Strong understanding of workforce planning principles, scheduling methodologies and workforce optimisation practices.
Understanding of workforce planning concepts including shrinkage, adherence, coverage and interval staffing.
Experience balancing workforce supply, demand, service outcomes and labour costs.
Robust analytical skills with the ability to identify workforce risks and recommend practical workforce planning solutions.
Experience translating workforce forecasts into workforce plans, roster strategies and staffing requirements.
Understanding of performance metrics, workload drivers and operational planning.
Knowledge of Australian employment legislation, workforce compliance obligations and award-based rostering environments.
What We Can Offer You
Strong culture and the support of a values-based recognition program
Novated leasing benefits and discounts
12 weeks paid parental leave
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform,



providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Volunteer leave & Career break
MMS Rewards program
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We value the skills and attributes veterans can bring to our organisation.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.
All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at ******
The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co‐ordination, asset management and related financial products and services.
From our origins in **** when we created Australia's salary packaging industry to today, MMS has a proud history of innovation and exceptional service.
Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.
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